WOW Air

33.4 total score
34 reviews
21% Recommended
38% Value for Money
1.8/5 Customer Service
United Kingdom Flag United Kingdom
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North Terminal. Big, modern, OK.
4 out of 5
Gatwick Airport is named as London’s ‘2nd’ Airport – after Heathrow and (I suppose) Stansted. It is a reach...read more
» A traveler has already reviewed this airline:
They charge for everything--Poor Customer Service!
1 out of 5
I took this airline thinking it would be an inexpensive travel solution between Athens Greece and Napoli Italy. They a...read more
» A traveler has already reviewed this airline:
ok
3 out of 5
plane was ok dubai airport is horrible...read more
» A traveler has already reviewed this airline:
Worst flight I have ever been on
1 out of 5
Had to fly with this airway because Monarch went into liquidation, flew back from Cyprus, when we got to the airport we ...read more

"Forget about hand luggage. New lowest."

Review

Having flown before with them I remember a very funny explanation of the security rules and I was confident about flying with them. But...

WOW! That was a surprise! I am a very cautious person when it comes to booking and buying airline tickets. That's the reason why I avoid certain companies that play smart with the customer, because I won't take a company seriously if I am not taken seriously.

So I get to the check-in counter and there and only there I am informed that the maximum weight allowed in cabin is 8kg. Not even 10kg, but 8. That information was very well kept away from me, not in the booking process, not in the booking confirmation (I flew today with EaseJet and they show clearly the weight and size limits for the cabin luggage). So, suddenly, I have to pay for my 15kg hand luggage (international standards, by the way).

I wasn't even able to fill a complaint form at the desk or anywhere in the airport. I feel disappointed, cheated. I didn't know WOW were a RyanAir style wannabes (at least with RyanAir you know what to expect), but from now on I'll let anyone know how trustworthy WOW Air was with me.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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Comment on this review or Add your WOW Air review
Mon, 02/18/2013 03:57 PM
4 years ago

So be aware of the lowestest weight limits in this company, which are the lowest among the low. Next time I'll carry a comb with me and pray for it to be alright.

Fri, 06/19/2015 01:24 PM
2 years ago

Behold, the hand luggage limit now is 5 kg. 5 kg. If you are taking a laptop forget about anything else.

Mon, 02/18/2013 03:57 PM
4 years ago

So be aware of the lowestest weight limits in this company, which are the lowest among the low. Next time I'll carry a comb with me and pray for it to be alright.

Fri, 06/19/2015 01:24 PM
2 years ago

Behold, the hand luggage limit now is 5 kg. 5 kg. If you are taking a laptop forget about anything else.