Air Berlin

28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
United States Flag United States
» A traveler has already reviewed this airport:
Terrible Airport
2 out of 5
I have flown extensively all over the world with work and for pleasure, and LAX has to be the worst airport I have ever ...read more
Germany Flag Germany
» A traveler has already reviewed this airport:
A bit of a mess
3 out of 5
The BA conveyor belts haven't been fixed for weeks. The staff at street food kitchen are rude beyond belief. The food is...read more
» A traveler has already reviewed this airline:
stole my kindle fire hdx
1 out of 5
Germanwings stole my new kindle. I was the Las to leave the plane. Reported a kindle left on the seat. Flight crew confi...read more
» A traveler has already reviewed this airline:
Watch out for ' overweight ' suitcases ( under the counter charges)at Belgrade luggage check in counters.
4 out of 5
My complaint is not related to the service on the plane but service at the luggage counter check in in Belgrade.we were ...read more

"AVOID THIS AIRLINE AT ALL COSTS"

Review

There's a good chance they will LOSE YOUR LUGGAGE and, if you have a connecting flight like I did, they will GIVE YOUR TICKETS AWAY TO OTHER PEOPLE if your first flight is delayed through NO FAULT OF YOUR OWN. I arrived in LAX 10 hours later than I was supposed to and with NO LUGGAGE. Customer service is NON EXISTENT, even in Düsseldorf, a supposed "hub" for AB. DON'T FLY THIS HORRIBLE AIRLINE EVEN IF IT WOULD SAVE YOU A FEW BUCKS!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Comment on this review or Add your Air Berlin review
Mon, 10/28/2013 05:36 PM
3 years ago

If you were not that stingy, you would probably be able to see what is customer service... meaning money for the value refers to the service on board and food and flight itself. There are many people working for an airline to make it be good...some do their job well, some just do what's absolutely necessary...some don't do even that... but just so you know, experience ryanair or wizzair and see what bad customer service means!! And there you pay less and get even less than the value you should be getting for the money. Don't talk if you don't know what behind what YOU PRESUME HAPPENED... because what you think happened is Science Fiction

Mon, 10/28/2013 05:36 PM
3 years ago

If you were not that stingy, you would probably be able to see what is customer service... meaning money for the value refers to the service on board and food and flight itself. There are many people working for an airline to make it be good...some do their job well, some just do what's absolutely necessary...some don't do even that... but just so you know, experience ryanair or wizzair and see what bad customer service means!! And there you pay less and get even less than the value you should be getting for the money. Don't talk if you don't know what behind what YOU PRESUME HAPPENED... because what you think happened is Science Fiction