Air Berlin

28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Spain Flag Spain
» A traveler has already reviewed this airport:
Clean and pleasant airport
4 out of 5
The airport is clean and well laid out. We sometimes have to wait and queue for a long time. But overall it is quite ple...read more
Germany Flag Germany
» A traveler has already reviewed this airport:
Worst international airport
2 out of 5
Rude staff , shabby facilities and no free wifi...read more
» A traveler has already reviewed this airline:
Efficient, clean and quick
5 out of 5
Flew from Gdansk to Krakow. Much quicker than the train or car. No fuss. Get served tea/coffee + little snack. Good airc...read more

"Absolutely NO Customer Service"

Review

Be warned, AirBerlin doesn't do customer service...except a bit on Twitter and Facebook.

Here is my experience in full http://www.airberlinlostmybags.com

I am still waiting for compensation...

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Comment on this review or Add your Air Berlin review
Mon, 10/28/2013 05:31 PM
3 years ago

You have no idea what CUSTOMER SERVICE means, what of what you are telling is related to the airline and what is not ... i have to do with things like airlines and lost baggage every day... i know what it implies... and an airline cannot be judged by that, but by the experience in-flight.

Did you even know that airlines,no matter which ones, NEVER EVER get to touch luggage ?
The luggage is carried by airport carriers from checkin to the
aircraft...the airlines only carry baggage while flying...AIR BERLIN
PERSONNEL DOES NOT EVEN GET TO SEE YOUR BAGGAGE !!

The problem isn't Air Berlin as such but Berlin Tegel airport. It's a
luggage black hole. More seriously, it was never designed as a
connecting airport and the baggage systems are all designed to deliver
bags to the carousels in arrivals, not to sort them and deliver them to
other aircraft. Air Berlin shouldn't even be at Tegel now, the new
Berlin-Brandenburg airport should have opened last year and they were
within 3 weeks of transferring their operations there when the new
terminal building failed its fire safety certificate inspection.

There's still no firm date for the new airport will actually open as a
working solution has yet to be found and implemented to extract smoke
from the building in the event of a fire.

In the meantime it would be a good idea to avoid short connections in
Tegel (TXL) unless you're travelling hand baggage only, and for Air
Berlin to devote more resources to reuniting passengers with their bags
after the airport has delayed them.

Lately JFK organisation has tured out to have the same issues. Yes,
all airlines lose luggage, it's not actually the airline most times, but
the airport staff. However how they handle it is never great with most
airlines...and sometimes business comes first. But services on board, or in the call center, they are the ones creating such a good airline as Air Berlin, leaving aside the small prices offered. Companies have to get also profit... they are not all charity ;) And do you know how much costs an airline has to make to exist ? No one works for free, and there are fees, and there are thousands of people working in order to create what you see as a bag company for the faulty job of some guys in an airport!!!

Mon, 10/28/2013 05:31 PM
3 years ago

You have no idea what CUSTOMER SERVICE means, what of what you are telling is related to the airline and what is not ... i have to do with things like airlines and lost baggage every day... i know what it implies... and an airline cannot be judged by that, but by the experience in-flight.

Did you even know that airlines,no matter which ones, NEVER EVER get to touch luggage ?
The luggage is carried by airport carriers from checkin to the
aircraft...the airlines only carry baggage while flying...AIR BERLIN
PERSONNEL DOES NOT EVEN GET TO SEE YOUR BAGGAGE !!

The problem isn't Air Berlin as such but Berlin Tegel airport. It's a
luggage black hole. More seriously, it was never designed as a
connecting airport and the baggage systems are all designed to deliver
bags to the carousels in arrivals, not to sort them and deliver them to
other aircraft. Air Berlin shouldn't even be at Tegel now, the new
Berlin-Brandenburg airport should have opened last year and they were
within 3 weeks of transferring their operations there when the new
terminal building failed its fire safety certificate inspection.

There's still no firm date for the new airport will actually open as a
working solution has yet to be found and implemented to extract smoke
from the building in the event of a fire.

In the meantime it would be a good idea to avoid short connections in
Tegel (TXL) unless you're travelling hand baggage only, and for Air
Berlin to devote more resources to reuniting passengers with their bags
after the airport has delayed them.

Lately JFK organisation has tured out to have the same issues. Yes,
all airlines lose luggage, it's not actually the airline most times, but
the airport staff. However how they handle it is never great with most
airlines...and sometimes business comes first. But services on board, or in the call center, they are the ones creating such a good airline as Air Berlin, leaving aside the small prices offered. Companies have to get also profit... they are not all charity ;) And do you know how much costs an airline has to make to exist ? No one works for free, and there are fees, and there are thousands of people working in order to create what you see as a bag company for the faulty job of some guys in an airport!!!