US Airways Reviews | Opinions of US Airways shared by travelers

I was flying from Phoenix to Baltimore. I was at the airport with plenty of time before the flight and I did not have any luggage to check-in. As I was boarding, the gate attendant asked if I wanted to check-in my carry on because she wasn’t sure that it would fit in the overhead storage compartment but I assured her that I’ve travelled with the same carry-on several times without any problems, and I know that my carry-on is compliant with regulation size. The gate attendant was okay with my explanation and I proceeded to board my flight. Once onboard, I was looking for space to stow my carry-on but most of the overhead compartments were already closed and the ones that were open did not have room in them as they were already used by passengers who have boarded ahead of me and had placed their items there. One of the flight attendants called the gate and asked if they could check-in my carry-on but I explained to her that I did not want to do that because my carry-on contained fragile business equipment that could not be checked-in. Instead of moving soem items around to make room for my carry-on, she told me that I needed to get off the plane stating that I was holding up the plane and if I wasn’t going to check-in my luggage that I should go back to the airport and try to get on another flight.

I did not want to cause any trouble so I got off the plane and went back to the US Airways desk where I was informed that the next flight to my destination leaves 5 hours later and I didn’t have much choice but to take it. Needless to say, this made me upset because I had planned on being home with my family by 5 PM that day, instead, I did not get home until midnight. My family had made arrangements to pick me up and my husband had taken time off from work. I had already returned my rental car so I was stranded at the airport in phoenix for 5 hours with nowhere to go.

I contacted US Airways with this complaint but it's now been 8 months and I have not heard from them at all. Very disappointing!

Excellent flights on US airways. First flight left on time, but the second had two hours delayed, so we arrived late in SFO. The cabin design is not really nice, but I found the seat really comfortable on both aircrafts (A330 and A321) with a large legroom. I don't think european airlines has such legroom on their planes. That was really a plus to me. Onboard entertainment is great (well only on transatlantic flight as domestic flight has no video system although the flight lasted 6 hours!), wide range of new movies, I spent my all flight from FRA to PHL watching movies I hadn't seen yet.
The service was rather indifferent (like someone said in its review, I totally agree). The staff were just doing their jobs without any enthusiasm or without smiling. I think Us Airways should improve this part of their service, because even if everything goes well during a flight, it is always nice to have a friendly staff.

Seated just behind crew rest area in coach. Uncomfortable before take-off. Flight attendants spent most of flight sleeping in comfort, legs stretched out in front of us, with their seat backs and headrests slammed as far back as possible against us. Water service infrequent at best. Attendants acted as if customers were an imposition on their naps. At least flight was on time, which is more than we can say for the return trip...more than two hours spent sitting on the tarmac before a 9-hour flight. No water service at all during that time.