Southwest Airlines Reviews | Opinions of Southwest Airlines shared by travelers



Southwest Airlines

Southwest Airlines logo
IATA code:WN
ICAO code:SWA
Overall Satisfaction:
3.2 out of 5
60% of people who wrote a review recommend flying with Southwest Airlines.
80% of people who wrote a review think Southwest Airlines offers a good value for money.
40% of people who wrote a review think Southwest Airlines offers a good customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
20%
Good
40%
Satisfactory
20%
Poor
0%
Very Poor
20%
Popular Destinations
How is Southwest Airlines ranked...?
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
66.4 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#3
62.8 total score
8 reviews
63% Recommended
38% Value for Money
3.6/5 Customer Service
#4
59.2 total score
8 reviews
63% Recommended
63% Value for Money
2.9/5 Customer Service
#5
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#6
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#7
52.9 total score
3 reviews
33% Recommended
67% Value for Money
3/5 Customer Service
#8
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#9
36.3 total score
4 reviews
25% Recommended
50% Value for Money
2/5 Customer Service
#10
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#11
16.9 total score
3 reviews
0% Recommended
0% Value for Money
1.7/5 Customer Service
#12
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#13
35.3 total score
6 reviews
17% Recommended
33% Value for Money
2.2/5 Customer Service
#14
18.1 total score
5 reviews
0% Recommended
20% Value for Money
1.4/5 Customer Service
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
66.4 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#3
62.8 total score
8 reviews
63% Recommended
38% Value for Money
3.6/5 Customer Service
#4
59.2 total score
8 reviews
63% Recommended
63% Value for Money
2.9/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#7
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#8
52.9 total score
3 reviews
33% Recommended
67% Value for Money
3/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
36.3 total score
4 reviews
25% Recommended
50% Value for Money
2/5 Customer Service
#11
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#12
16.9 total score
3 reviews
0% Recommended
0% Value for Money
1.7/5 Customer Service
#13
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#14
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#15
40.6 total score
15 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#16
35.3 total score
6 reviews
17% Recommended
33% Value for Money
2.2/5 Customer Service
#17
18.1 total score
5 reviews
0% Recommended
20% Value for Money
1.4/5 Customer Service

Southwest Airlines Reviews

"Good domestic airline"

Review

Flying on Southwest Airlines whilst in America was a great experience. The staff are very friendly and the service was very good. One of the things I love about Southwest is that should you need to cancel/postpone a flight, they are happy to accomodate you without any charges/fees. They simply credit you for the amount you paid for the flight and you just re-book another flight when you're ready. Exellcent!!!!!

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Disgusted"

Review

I am utterly appalled with Southwest. Out of 4 planes, 2 of them were delayed by 3 hours each. I am so disgusted!!! They also do not allow designated seating like other airline companies. I will never, ever fly with Southwest again, and I will NEVER recommend to ANYONE.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Love to fly Southwest"

Review

Flew non-stop from MHT to TPA on May 25th and non-stop back from TPA to MHT on May 31st. Best flights ever. Going down it was clear all the way and the pilot pointed out places of interest along the way. That was great as I've never experienced that before. Coming back the flight was a bit late leaving TPA because of a cancelled flight originating in Texas but they put another plane on, The Lone Star, and got us off very quickly and only 15 min late getting into MHT. Another great and pleasant flight. One of your flight attendants on that flight was so friendly and we are now friends on Facebook. Very cool as I love meeting people. I should be working for your airline!!!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"great airline, I will fly Southwest again"

Review

Denver to Chicago Midway nonstop. I had a very good deal for that trip. Excellent experience with friendly staff and on time departures. The only thing I don't like is the open seating policy, particularly when you are flying as a couple.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Late notifications and no Seat Assignment"

Review

Why do they not assign seats? I like the other aspects but if I book my flight 3 or more weeks early, I should get a guaranteed seat, not some mystery box assigning me a boarding number. What if you want a family to sit together and you are given a lower number?
Great that they don't charge for bags but I don't check bags most of the time anyway.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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