Singapore Airlines
Singapore Airlines Reviews
"rude ground staff at chennai business class check in"
I had travelled from chennai to sydney on 27th dec 2011. I had travelled to india for business discussions and to collect some samples for my company. I would like to ask does anybody who has ever travelled to an airport know the weight of their baggage till it goes on the scales, well unless you keep industrial scales at home the answer is probably no. anyway my baggage it seems was nearly 55 kg, which I add I accept is over the weight allowed. I had actually guessed it around 40kgs which is acceptable for business class, but on many other previous occasions when my baggage has been more than that nobody has ever bothered about it. anyway I had come into contact with an agressive rule spouting employee of singapore airlines who wanted to go by the book. he was rude to me and made me feel quite ill. I am a diabetic patient and have been warned by my doctors to avoid stress. well I got plenty from this staff member . he basicaly said I am not taking your baggage go away. I went away and dumped some samples in a rubbish bin and put others into my hand baggage. still he was not satisfied amazed at this behaviour I requested to see the manager and another man appeared and backed up this staff member. he also boasted to me that he was a senior member of staff and relished the request that he give me his name so i could report the matter. I felt after that traumatised the whole flight and arrived in sydney feeling ill. even the samples I had moved to my hand baggage were taken away from me when i went to the departure lounge by security and given to the singapore airlines staff to keep in their office. Of course my company in sydney were outraged at this type of behaviour and imediately sent a complaint to the manager at chennai. after 11 days a few line sugar soaked email arrived hoping that next time my experiance with singapore airlines would be better but not even mentioning my complaint about the way i had been handled by the staff member. well let me now say that singapore airlines has an excellent service in flight and i have never in 25 years found anything to complain about. basically they treat you like a king. however before one gets to enjoy this royal service we have to go through check in. how can a member of singapore airlines act in this way and get away with it.even the reply I got was just a gloss over. well I am glad that my wife and child were not with me at the check in. Now i must think of future flights were i might have to put up with this staff member and im afraid at 7000 dollars per ticket im just not willing to take that chance. As singapore airlines does not seem interested in the passengers greviance as noted by the gloss over email sent by one of their senior staff at madras, I have decided to return my frequent flyer memebership and my wife and childs also. I do not want to be associated with an airline which canot answer a passengers greviance in a proper manner. I might add many members of my company use singapore airlines and after hearing my story are also considering their future travel plans, finally the samples I had to dump in the garbage were prototypes and canot be remade without a lot of expense. Those companies who made them are asking me for an answer as to who is going to pay to remake them. and one of the companies is threatning to cancel the contracts we had to produce and export goods from india. this is the flow on effect which can happen when a check in staff memeber of singapore airlines decides to play god. ps my next trip to chennai may be on MAS or THAI.
Share"Exceptional!!!"
It was our honey moon and we decided to go to Bali with Singapore Airlines. I had heard many good reviews about Singapore Airlines and I wanted to have a good trip from the time we left home. I wasn't disappointed.
We told the woman who proceeded to our check-in that it was our honey moon and I think she gave the information to the cabin staff. First, we were seated at the best seats of the economy class section at the rear of the aircraft at the window seats. During the flight, we had an exceptional service, the staff was asking us every hour if we were okay, comfortably seated or if we were in need of something. One flight attendant brought us two cups of champagne to celebrate our honey moon!!! What other airline in the world would do that! I think none!
The flight back was as great except that we didn't drink champagne this time. Singapore Airlines is definitely the best airline in the world!
Share"First class on economy class!"
I´ve flown 550.000km, spent 676 hours on 66 flights with Singapore airlines. Business class and economy. I´ve flown 41 other airline and no one tops Singapore Airlines. Top class service. For a frequent air traveller like me there is only one thing that pops up in my mind. " I wish all airlines were like SIA ".
Share"Online Check-in System A Total Failure"
My family and I are booked on return flights Singapore-Shanghai Pu Dong.
The group consists of 3 adults and 2 young children. In order to secure together-seats and child meal for my children, I tried to do a check-in online 48 hours prior to departure. The new Singapore Airlines online system rejected my attempts to key in the necessary personal details needed to check in both my 6 and 7-year olds!!! The so-called new, improved system rejected their details citing they are too young, not 17-years of age!!! I cannot believe this... the new, improved online system of one of the most reputable airlines in the world had gone live but with a validation that required passengers to be 17-years of age or older to check-in online!!!
I called the ticketing and reservation department and spoke to a lady. After more than an hour on the call, of which most of the time was spent waiting (put on hold which I would not mind if my problem would be resolved) while she spoke with the helpdesk to check if it could put in the necessary personal details for my 6 and 7-year olds, the answer was negative, the helpdesk could not do it.
She did the best she could- offering to put in emails to request that we be seated together for both flights. But its all subjected to availability, with no guarantee. I would have to cross my fingers and make the same requests again at the check-in counter!!!
This is the excellent service quality offered by Singapore Airlines which so claims to be "a great way to fly", providing impeccable service -
1. An online system that ridiculously rejected details entry for anyone below 17-years old, hence impeding check-in!
When I called Singapore Airlines, the automated greeting apologized for the technical issues with the new online system. I believe prior to me, many others have encountered this technical glitch and provided feedback, hence the automated greeting-apology. And yet, Singapore Airlines have done nothing to rectify the system???
2. A helpdesk that could not override the illogical 17-year old validation to enter personal details for anyone below 17-years old, and/or simply help check them in!
Realizing the technical oversight in the online check-in system, the IT department should have, without delay, provided the helpdesk with a workaround short-term solution to either help key in personal details or check-in young passengers upon receiving customer calls!!!
I could only pray hard that my children would be seated together with us.
The Singapore Airlines has been thoroughly disappointing.
Share"Amazing airline!"
Personalized and professionnal customer service. Large and comfortable business seat. Awesome entertainment as well as food. A perfect service with excellence! Highly recommended.
Share"perfect flight"
Have travelled many times with many airlines, SIA comes out best of the lot, the staff are very helpful and nothing is to much trouble for them both on the ground and in the air. very highly recommended.
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@tigerlion: thanks for this review. Just a question, how can you rate Singapore Airlines 5/5 since you don't recommend it and think it has a very poor customer service? Can you specify?
thanks for the comment. yes I have rated singapore airlines 5 out of 5. because I feel that in the air they are 5 out of 5. unfortunately there is no way on this site to guage treatment on the ground, which is also a very important part of travel experiance. It is no doubt unfortunate that an airline can be brought into disrepute by the manner of one member of staff but its a reality that singapore airlines has to face. maybe im being kind by rating them 5 out of 5 but I feel im trying to be fair. I do hope that somebody in singapore airlines reads this post. I feel sad leaving singapore airlines after traveling with them for over 25 years. but as I am a diabetic in poor health canot handle stressful situations I have to move on.I also feel that to fix problems in an airline or anything else for that matter we have to bring it out in the open for scutiny by all sidesr
thanks tigerlion. It is now totally clear to me. And I agree with you: ground service is also an important part of travel experience, you are at the right place on this website to share this experience as well as the inflight service.
Wish you the best for your next flights.
I would like to update my comments on this issue. the matter has now gone to customer affairs in singapore. I was contacted by a very nice lady from singapore airlines who is manager of customer affairs. she listened to all the griavances from the passenger and has decided to go back to square one and call the counter staff and duty manager and also the senior management who answered the orig complaint to give proper account for their actions in the matter. I now at least feel some satisfaction in knowing that it will be properly investigated and proper counceling given where it is required.anyway glad it was brought out in the open and my advice to any passenger who suffers at the hands off rude or arrogant staff of any airline, ... dont take it. take the name make a report to the airline concerned. Its lucky that such staff are only a very very small percentage of airlines staff most are well mannered and helpful and I salute all of you thanks