Emirates Reviews | Opinions of Emirates shared by travelers

I as a Business traveler regularly pass through Dubai Airport. The Emirates staff who (wo)man various stations need to learn some lessons in courtesy and become less impersonal. Not all travelers who are simply dressed and brown in color are less than literate laborers from India.

I use the Emirates Business Class Lounge at Dubai. The Lounge has poor wireless Internet. In my 6 passes through Dubai in the last 2 months I have never been able to receive or send an e-mail or read a news article.

The Lounge has very poor vegetarian food. Usually there is a unappetizing mish-mash of a Curry and Steamed Rice.

The worst is when the toilets in Lounge require queing up and at around 4:00 AM all the toilets in the lounge are closed at the same time for cleaning!!!

I have never heard anything about my complaint(s). Possibly after handing over the form it is torn away.

It appears the Emirates is expending too fast to take care of its customers.

Hugely overcrowded flight with poor cabin air quality. Also long lines at checkin including online check in que.

I was attending Cape Town Univ as an exchange student & found a cheap one-way fare CPT to Paris ($570) to meet my parents for a few leisure days before returning home with them to the USA on a separate ticket. Unfortunately I became a victim of Emirates’ strict checked baggage allowance. I am used to checking bags & paying “by piece” with a flat overweight fee, but since my USA destination was not on my Emirates ticket, I was subjected to their “by weight” policy. Emirates’ policy is 30 kg maximum for all checked bags & their excess baggage rate is ZAR600/kg. I had 1 bag at 30 kg and a second bag at 28 kg, so the fee was close to $2,400! I was horrified since my fare was only a fourth of the cost. To Emirates’ credit, they took pity on me & made an exception & only charged $800, which is still excessive in my opinion. I hope someone can learn from my experience. When choosing an airline, read all of the fine print & determine upfront all of the fees that may be added to see what you’re ultimately paying for, because sometimes that cheap fare doesn’t end up so cheap after all.

Excellent range of entertainment, food was edible which makes a nice change from other airlines and the service was fantastic. Getting on was quite orderly and for a short flight the seating in 'cattle class' was comfortable, would like to see them get a little tougher on passengers bringing huge and/or too much carry on luggage on the plane - wasn't much room left for my bag.