AirAsia X Reviews | Opinions of AirAsia X shared by travelers



AirAsia X

AirAsia X logo
IATA code:D7
ICAO code:XAX
Alliance: AirAsia
Overall Satisfaction:
2.4 out of 5
33.3% of people who wrote a review recommend flying with AirAsia X.
50% of people who wrote a review think AirAsia X offers a good value for money.
58.3% of people who wrote a review think AirAsia X offers a very poor customer service.
Classes of service
Economy
91.7%
Business
8.3%
First
0%
Customer Service
Excellent
8.3%
Good
25%
Satisfactory
0%
Poor
8.3%
Very Poor
58.3%
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How is AirAsia X ranked...?
#1
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#2
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#3
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#4
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31.3 total score
127 reviews
20% Recommended
31% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#5
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service

AirAsia X Reviews

"It's a no good airline"

Review

Very bad airline that always delays flights. Ground staff does little and does not communicate information about the delays. Best to avoid Airasia X.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Paid extra seats "

Review

Thanks AirAsia staff for taking good care of my hubby with his injury leg & hand because of his bad fall in Seoul, arranging good seats for us.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Customer Service not excist "

Review

I was on a flight from Bali to Shanghai the flight out from Bali was delay during late arrival from the Air plane when we arrived in Kuala Lumpur our connection flight left all ready so we looking for somebody to help us but nobody from the Air Asia was present to tell us what we have to do we ask several People look like there are from Air Asia and they give us different direction tell us go to different counters migrate to Malaysia ... so finally I managed it get my luggage and come to the service counter at departure they tell my no arrangements made no re booking to another flight after I told them this was not my fault coming late and miss my connection the Women at the Counter say the delay was about bad weather what in Kuala Lumpur at this Time I checked later all the Departure other Airlines flight goes at this Day on Time or minor Delay only Air Asia not flight on Time . Later the Women look for a hotel and another flight this flight was 24hour later I lost 1 Day of my Vacation the Hotel they booked for my was very bad black mold in the bathroom dirty carped .. I will not flight Air Asia again I do not need another bad experience .If you have enough Time and like this kind of Action flight with Air Asia otherwise book another Airline

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Dreadfull inflight service."

Review

Having not prebooked a meal I attempted to buy one onboard. I was refused service as I only carried Vietnam Dong (I live in Vietnam)and they will not accept this legal tender.
Hence I was looking at an 8 hr flight with NO food or water as they give NOTHING away. I refuse to drink water from the toilet tap which was the only option open to me.
The staff refused my money and simply walked away and offered nothing by way of assistance. It took two polite but stern complaints to get to see the chief steward who also refused to accept my money and it took several minutes of pointing out I was going 8 hrs without food and water for her to RELUCTANTLY give me a single 250ml bottle of water to last me the entire trip!
From that point on there was no effort to help or appease a clearly angry passenger and I was totally ignored for the entire flight and no effort was made to enquire as to my wellbeing or condition.
NEVER AGAIN!!! I will fly with Scoot from here on.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Bad Bad Bad Experiences with Air Asia at Ho Chi Minh Airport!"

Review

Please do not trust AirAsia by promotions or lower price from other Airlines. Air Asia airline is the worst company and air services. We have a very bad experiences and very disappointed about their customer services, bad and unprofessional customer services, lack English skill. It seems they never have enough customer services training before they have put on the duties. The services staff only know to rip off customers so they can got credits from their top executives. The airplane is in bad condition, and noisy, dirty. We are so nervous while the plan begins flying and to the landing position, it has some weir controlling. We think it is unsafe to fly with this airline ( Air Asia). if you have any more questions feel free to contact us by email KPG1969KPG@gmail.com.
Yours sincerely,

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"air asia hell"

Review

Dec 7th 2012 my wife my self and our four year old son with 90kg of check in baggage were to fly out of coolangatta at 9.05 am ,after a storm our plane was sent to Brisbane ,after a 4 hr delay we were told we would have to clear customs again and board a bus to Brisbane ,I had to collect my baggage and carry that to the bus .once we got to brisbane bags were checked in again .
by the time we boarded our flight we were about 8 hours late ,so we and many others were going to miss our connecting flight to Bangkok .
When we arrived at KL it was crazy and nobody knew what was going on ,we were eventually given new itinerary wich had us flying out the next morning at 6 am to not to BKK but to Phuket then wait 4 hours for conecting flight to Bangkok .
they said they would provide a hotel for us for the night ,but all staff disapeared and we could not find any one after an hour we found some other people from the plane and they said we had to collect our bags so I had to get back into the arrivals and find all our bags which nobody told us to collect .we then found on staff member that led us a long way to some busses ,had to carry the bags a long way by my self as the trolleys could not be used .
I put our 8 bags on as 3 staff memebers stood around smoking and never helped .30 minutes later we arrived at dingy hotel ,we there not enough rooms for the people on the bus ,some went back to the airport and slept in Mcdonalds as airport was shut .
we were lucky enough to get a few hours sleep at the hotel before heading back to the airport were we changed to 12.40 flight to Phuket and that was delayed and we were going to miss the next conecting flight to Bangkok again ,all the time staff gave us little info.
Everyone by this time was very stressed and tired .
we finally arrived in Phuket with half an hour before the next flight and this is were things changed ,the staff in Thailand could not have been better met us all at the baggage carousel and helped with the bags got our boarding passes for us and helped everyone to the gate .
the difference between the staff in the two countrys could not have been more different ,Malaysia staff did not comunicate with us and ran the other way ,the Thai staff were excellent .so in the end our trip that was going to be an 8 hour flight and then on to Bangkok with a short stop over took two whole days and one night and five airports all the time with a four year old kid and over 120 kg of bags ,it was the worst experience of my life .
Shane

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Non flight customer service"

Review

Flights and flight crew are acceptable for a LCC . The non - flight service is zero and any problems cannot be addressed by Air Asia. They cannot be contacted by telephone and are slow to respond to emails. The staff do not have the knowledge or authority to address the issues raised.
Just hope that you do not have a problem to resolve with Air Asia.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Consistently good"

Review

Air Asia X represents great value for money. We had booked our tickets months in advance but flights were never cancelled or delayed. Always happy with all connecting flights aswell, can't fault them especially for the price!

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"As good as any other but without the frills"

Review

For those who don't care to drink themselves silly, eat for the sake of it or watch endless movies, Air Asia offers excellent value direct flights from London to KL which are at elast as comfortable in economy as any other airline flying the route.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Needs to improve...again"

Review

LONDON KL LONDON seats are getting smaller and close to unbearable. This was not the case last year, it now feel uncomfortable and cheap- that is not acceptable for 12 plus hours. Found myself promising to look for alternatives for this regular flight.
Crew lazy and can be rude, offer little or no help, and will just stand at back galley laughing shouting and playing for whole flight. They get upset if have to work some very very grumpy and rude some try to make up for their bad coworkers.management seems to have failed here.
Summary- until decent seat size returns avoid airasiax, prices getting higher, seats smaller, crew lazier, better spend a bit more and fly in comfort

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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