Airasia Reviews | Opinions of Airasia shared by travelers



Airasia

Airasia logo
IATA code:AK
ICAO code:AXM
Alliance: AirAsia
Overall Satisfaction:
2.1 out of 5
33.3% of people who wrote a review recommend flying with Airasia.
41.7% of people who wrote a review think Airasia offers a good value for money.
41.7% of people who wrote a review think Airasia offers a very poor customer service.
Classes of service
Economy
91.7%
Business
8.3%
First
0%
Customer Service
Excellent
8.3%
Good
8.3%
Satisfactory
8.3%
Poor
33.3%
Very Poor
41.7%
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How is Airasia ranked...?
#1
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#2
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#3
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#1
72.2 total score
7 reviews
71% Recommended
71% Value for Money
3.7/5 Customer Service
#2
67.8 total score
17 reviews
59% Recommended
59% Value for Money
3.5/5 Customer Service
#3
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#4
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#5
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#6
48.1 total score
9 reviews
33% Recommended
56% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
77.8 total score
3 reviews
100% Recommended
67% Value for Money
3.7/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#20
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#21
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#24
49.1 total score
5 reviews
40% Recommended
40% Value for Money
2.8/5 Customer Service
#25
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#29
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#30
32 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#31
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#32
25.3 total score
5 reviews
20% Recommended
20% Value for Money
1.4/5 Customer Service
#33
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#34
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#35
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#37
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#38
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#39
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#40
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#46
37.9 total score
84 reviews
27% Recommended
40% Value for Money
1.9/5 Customer Service
#47
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#48
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#49
28.8 total score
8 reviews
13% Recommended
50% Value for Money
1.6/5 Customer Service
#50
22.7 total score
9 reviews
11% Recommended
11% Value for Money
1.6/5 Customer Service
#51
22.7 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#52
14.2 total score
12 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#5
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service

Airasia Reviews

"WHY YOU SOULDNT FLY WITH AIRASIA "

Review

Definetely the worst flight experience i've ever had, and i travel quite often (ive taken more than 20 flights in a year). My flight was departing from kuala lumpur destination melbourne via singapore, i was on my way back to Australia after a little vacation, the flight (one way) had cost me about 300 australian dollars and that was the first time at all i was flying with air asia, i thought "a company that gets its name from a continent cant be so bad, nothing more wrong.. Got in the airport early morning in time for my flight carrying my two bags a hand baggage and a chcked in luggage expecting to hop up in an "international flight" but the first problems showed up right in the check in stage, my bigger luggage weight was 37 kilos i knew that the limit is generally 30 kilos and i was also ready to pay some dollar more to get it in and my hand baggage was 12 kilos just a couple more than a normal allowed one, when i bought the ticket none asked me anything about pay checked in luggage tax and everybody knows that in a international flight thats always included so i didnt worry about it too much. The girl from the check in asked a lot of money to put my bag in (a price each kilo actually) and after that she asked me the same for my hand baggage and informed me the limit was 7 kg!!!!!! what?? even the low cost companies allow at least 10 kg of hand baggage!!! so i ve had to pay a bit less than 500 dollars only for my bags!!! for a flight i paid 300 dollars now i was paying 800 dollars!! isnt it mad?? But it s not the end of the story unfortunately, really angry i jumped in the flight, the plane was quite old and noisy the seats were really UNCOMFORTABLE and SMALL even for a kid i guess!! But the thing that made me become a beast were as the stewardess said "NO MEALS INCLUDED" whaaat?? 13 hours of flight and no meals included??? the funny thing is : if you dont have money in the card or exactly the quantity of money cash you need to get food they wont even give you a glass of water!!!! you can even die there and they wont give a damn!! last of all i have to say this is the worst company in the world i think they have to cha

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Baggage policy"

Review

Be careful with the baggage policy. Always pay extra early otherwise if you try to do it at the airport you WILL BE SCREWED.
I was asked to pay 400 dollars for a 23kilo bag????????????
So ended up buying a new ticket, the net amount I ended up spending was 200 dollars
This was the only budget airline I had issues with
It is unfair and plain cheating practices

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"not an airline-just bandits"

Review

On December 15 I arrived in the evening in HongKong. One of my checked luggage was missing, so I made a claim. They gave me a WRITTEN confirmation that they will forward my bag to my final destination Zürich, because I had to catch my ongoing flight to Zürich at the same evening. Two days after my arrival in Switzerland I asked by email about the situation with my by bag. Then they told my that they are sorry, but can't forward it because AirAsia has no contracts with pther airlines. Did they not know that BEFORE they confirmed the forwarding to Zürich? After and endless and useless discussion with staff that focuses only the target to get rid of the customer, I had tomaccept that my luggage is still in HonkKong. About 10000 km away from my home. I lost my whole diving gear wo a worth of about $2500! So at the end of the day my flight one way from Phuket to HongKong cost me about $3000!!! After all this, I made a claim to the AirAsia Travel insurance. So guys, what do you expect now? Right, they just even give an answer to my claim. Knowing that you are unable to go the layer way from the distance. They just don't fulfill their own insurance contracts. They charge you money for the insurance, but don't pay anything back. This is bandit-behaviour, nothing else. NEVER FLY AIRASIA ANYMORE!!! NEVER NEVER NEVER!!! You will loose money, not safe money!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Flat beds are amazing"

Review

We had the best flight ever aboard airasia.
Never have I ever been disappointed by this airline.
Thanks air Asia for discounted flight into some of my favourite holiday destinations.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Worst airline ever"

Review

So - trying to get home. Flight out of Bangkok on AIRASIA was delayed, then delayed again. They got me to KL only to miss my connection. They put me in a 2 star hotel with no hot water in the middle of nowhere - next flight is in 24 hours - now at airport - flight is DELAYED again for 6 hours. I'm here at 9pm and flight now leaves at 5:30am.

They won't put me up in a hotel again because "it would cost them too much money". I just had to shell out 170RM (about US$70) to get into a "premium lounge" just inside the terminal AirAsia will not pick up the cost.

#AIRASIA = #FAILASIA

Never fly AIRASIA.

It is not worth the risk - spread the word. They are supposed to be the BEST AIRLINE EVER several years running - trust me - they SUCK. #FAIL #FAIL #FAIL

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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Wed, 12/05/2012 12:31 AM
1 year ago

Did you have travel insurance?? You would have been able to claim if you did. If you did not you are stupid and it is your own fault.
Hervey

"Beware of AsiaInsure in Malaysia!"

Review

We have been trying for over a year to get our insurance claim looked at by the Malaysian Company for Air Asia Insurance. The Australian company responded efficiently, for which we were grateful. The problem is that you have to buy travel insurance for each leg of your journey with Air Asia and this means the company responsible for the insurance could be in two or more countries depending on how many legs your journey has. The Malaysian company has ignored our emails for over 12 months, with one reply saying they received our claim but that we had to wait 1 month for it to be processed. That was 6 months ago! And no further word from them. Real dodgy!! My advice is to get your own travel insurance from another reputable company in the country you live in. Avoid Air Asia Insure at all costs!!

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Pay for extra leg room!!"

Review

Our experiance with Air Asia was good. I booked through expedia which was easy. They do offer a number of upgrade options but you need to weigh this up with the cost of a normal airline when deciding who to travel.
I paid extra for extra leg room which was well worth it, the meals we received where good and at $3 to $7 not expensive, so the price was still significantly cheaper then other airlines.
They do not have enough entertainment units for hire, as I found out about this before hand we took our own DVD player, but this could have been quite boring on an 8 hour flight though.
The plane was clean. The staff where really nice and quite helpful.
I would recommend Air Asia, however remember they are a low cost carrier and if you enjoy the frills (like snacks and a blanket) the other airlines provide this wouldn't be for you.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"unhelpful customer service, strict nonsensical rules"

Review

I ran into a situation where Airasia cancelled my flight due to a tsunami warning. They made us rebook (no refund possible), credit only 90 days validity but then booked us on a late night flight the following day. Even though there was availability, they wouldn't put us on an earlier flight. Airasia offers no standby for earlier flights which makes no sense at all. This will be my last Airasia flight.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Running the gauntlet of AirAsia's "Pick Pocket" website "

Review

The old bait and switch has been around since advertising was first conceived, but Air Asia has perfected the technique to an art form. They promote a super rate and then by adding a myriad of charges to increase revenue with a website that seems designed to confuse and bulk up the fare as much as possible whilst the “session is about to expire” message urges you to take action and not delay.
What seems like a Budget fare is quickly turned into one that is the same as a full service airline because you need to pay to: top up the planes tank, check in, for a snack (and if you try to bring outside food on board the service Nazi’s will threaten you), to bring luggage, be insured… To sum up the experience, I felt like a foreigner in a crowded market full of pickpockets and couldn’t wait to log off.
So buyers beware when booking online and hold onto your wallet while navigating the latest online game “Run the Air Asia Pickpocket Gauntlet.”

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"U get for what u paid "

Review

The cheap budget allows many to travel like never before. However, u cant complain for all the hassle u will or may encounter during during flight.
Now they imposed fee to check in at the counters, the hotline (telephone) never work and though we use web-in or barcode scanner, we still have to queue to drop our baggage. This process usually time consuming like counter check in. No point to use this system if it has no improvement from counter check in.

Air asia seldom faced delays because they put their passengers in as fast as possible even while re-fueling the plane. Is it even allowed? Online booking can be tricky as u might ACCIDENTALLY adding unwanted extra fee such as GoInsurance, seating booking fee or bus ticket.

Sometime u will receive SMS informing u of the delay or change of departing flight. U might even missed the flight if the airasia re-schedule to earlier time. in Big city like Kuala Lumpur, it can take up to 2-3 hours to travel to Low Cost Carrier Terminal (LCCT) due to insane traffic jams.

Overall, if u are on tight budget, use air asia but ready for delay and prepare to go to airport EARLY.
if not, use other carrier.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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