Spread the word...
"Not a reliable airline. Not recommended."
Flight was delayed by 4 hours from Penang to Singapore. English language skills of Airasia staff was so bad that the announcements made were totally incomprehensible. Ground staff had no idea of what was happening and constantly informed passengers of wrong information about the new flight departure time. I will not recommend flying with this airline as they are unreliable, unorganised, and have no idea about customer service.
"Forced to pay more"
"The system" pre allocates seats, but put us,a couple, at opposite ends of the plane. The only way to change this is to pay for a reallercation of seats. Strangely the only seats available are the most expensive ones. When we boarded at least a third of the plane was empty. This is obviously a scam to great extra revenue.
"WHY YOU SOULDNT FLY WITH AIRASIA "
Definetely the worst flight experience i've ever had, and i travel quite often (ive taken more than 20 flights in a year). My flight was departing from kuala lumpur destination melbourne via singapore, i was on my way back to Australia after a little vacation, the flight (one way) had cost me about 300 australian dollars and that was the first time at all i was flying with air asia, i thought "a company that gets its name from a continent cant be so bad, nothing more wrong.. Got in the airport early morning in time for my flight carrying my two bags a hand baggage and a chcked in luggage expecting to hop up in an "international flight" but the first problems showed up right in the check in stage, my bigger luggage weight was 37 kilos i knew that the limit is generally 30 kilos and i was also ready to pay some dollar more to get it in and my hand baggage was 12 kilos just a couple more than a normal allowed one, when i bought the ticket none asked me anything about pay checked in luggage tax and everybody knows that in a international flight thats always included so i didnt worry about it too much. The girl from the check in asked a lot of money to put my bag in (a price each kilo actually) and after that she asked me the same for my hand baggage and informed me the limit was 7 kg!!!!!! what?? even the low cost companies allow at least 10 kg of hand baggage!!! so i ve had to pay a bit less than 500 dollars only for my bags!!! for a flight i paid 300 dollars now i was paying 800 dollars!! isnt it mad?? But it s not the end of the story unfortunately, really angry i jumped in the flight, the plane was quite old and noisy the seats were really UNCOMFORTABLE and SMALL even for a kid i guess!! But the thing that made me become a beast were as the stewardess said "NO MEALS INCLUDED" whaaat?? 13 hours of flight and no meals included??? the funny thing is : if you dont have money in the card or exactly the quantity of money cash you need to get food they wont even give you a glass of water!!!! you can even die there and they wont give a damn!! last of all i have to say this is the worst company in the world i think they have to cha
Be careful with the baggage policy. Always pay extra early otherwise if you try to do it at the airport you WILL BE SCREWED.
I was asked to pay 400 dollars for a 23kilo bag????????????
So ended up buying a new ticket, the net amount I ended up spending was 200 dollars
This was the only budget airline I had issues with
It is unfair and plain cheating practices
"not an airline-just bandits"
On December 15 I arrived in the evening in HongKong. One of my checked luggage was missing, so I made a claim. They gave me a WRITTEN confirmation that they will forward my bag to my final destination Zürich, because I had to catch my ongoing flight to Zürich at the same evening. Two days after my arrival in Switzerland I asked by email about the situation with my by bag. Then they told my that they are sorry, but can't forward it because AirAsia has no contracts with pther airlines. Did they not know that BEFORE they confirmed the forwarding to Zürich? After and endless and useless discussion with staff that focuses only the target to get rid of the customer, I had tomaccept that my luggage is still in HonkKong. About 10000 km away from my home. I lost my whole diving gear wo a worth of about $2500! So at the end of the day my flight one way from Phuket to HongKong cost me about $3000!!! After all this, I made a claim to the AirAsia Travel insurance. So guys, what do you expect now? Right, they just even give an answer to my claim. Knowing that you are unable to go the layer way from the distance. They just don't fulfill their own insurance contracts. They charge you money for the insurance, but don't pay anything back. This is bandit-behaviour, nothing else. NEVER FLY AIRASIA ANYMORE!!! NEVER NEVER NEVER!!! You will loose money, not safe money!!!
"Flat beds are amazing"
We had the best flight ever aboard airasia.
Never have I ever been disappointed by this airline.
Thanks air Asia for discounted flight into some of my favourite holiday destinations.
"Worst airline ever"
So - trying to get home. Flight out of Bangkok on AIRASIA was delayed, then delayed again. They got me to KL only to miss my connection. They put me in a 2 star hotel with no hot water in the middle of nowhere - next flight is in 24 hours - now at airport - flight is DELAYED again for 6 hours. I'm here at 9pm and flight now leaves at 5:30am.
They won't put me up in a hotel again because "it would cost them too much money". I just had to shell out 170RM (about US$70) to get into a "premium lounge" just inside the terminal AirAsia will not pick up the cost.
#AIRASIA = #FAILASIA
Never fly AIRASIA.
It is not worth the risk - spread the word. They are supposed to be the BEST AIRLINE EVER several years running - trust me - they SUCK. #FAIL #FAIL #FAIL
"Beware of AsiaInsure in Malaysia!"
We have been trying for over a year to get our insurance claim looked at by the Malaysian Company for Air Asia Insurance. The Australian company responded efficiently, for which we were grateful. The problem is that you have to buy travel insurance for each leg of your journey with Air Asia and this means the company responsible for the insurance could be in two or more countries depending on how many legs your journey has. The Malaysian company has ignored our emails for over 12 months, with one reply saying they received our claim but that we had to wait 1 month for it to be processed. That was 6 months ago! And no further word from them. Real dodgy!! My advice is to get your own travel insurance from another reputable company in the country you live in. Avoid Air Asia Insure at all costs!!
"Pay for extra leg room!!"
Our experiance with Air Asia was good. I booked through expedia which was easy. They do offer a number of upgrade options but you need to weigh this up with the cost of a normal airline when deciding who to travel.
I paid extra for extra leg room which was well worth it, the meals we received where good and at $3 to $7 not expensive, so the price was still significantly cheaper then other airlines.
They do not have enough entertainment units for hire, as I found out about this before hand we took our own DVD player, but this could have been quite boring on an 8 hour flight though.
The plane was clean. The staff where really nice and quite helpful.
I would recommend Air Asia, however remember they are a low cost carrier and if you enjoy the frills (like snacks and a blanket) the other airlines provide this wouldn't be for you.
"unhelpful customer service, strict nonsensical rules"
I ran into a situation where Airasia cancelled my flight due to a tsunami warning. They made us rebook (no refund possible), credit only 90 days validity but then booked us on a late night flight the following day. Even though there was availability, they wouldn't put us on an earlier flight. Airasia offers no standby for earlier flights which makes no sense at all. This will be my last Airasia flight.