Spread the word...
"not an airline-just bandits"
On December 15 I arrived in the evening in HongKong. One of my checked luggage was missing, so I made a claim. They gave me a WRITTEN confirmation that they will forward my bag to my final destination Zürich, because I had to catch my ongoing flight to Zürich at the same evening. Two days after my arrival in Switzerland I asked by email about the situation with my by bag. Then they told my that they are sorry, but can't forward it because AirAsia has no contracts with pther airlines. Did they not know that BEFORE they confirmed the forwarding to Zürich? After and endless and useless discussion with staff that focuses only the target to get rid of the customer, I had tomaccept that my luggage is still in HonkKong. About 10000 km away from my home. I lost my whole diving gear wo a worth of about $2500! So at the end of the day my flight one way from Phuket to HongKong cost me about $3000!!! After all this, I made a claim to the AirAsia Travel insurance. So guys, what do you expect now? Right, they just even give an answer to my claim. Knowing that you are unable to go the layer way from the distance. They just don't fulfill their own insurance contracts. They charge you money for the insurance, but don't pay anything back. This is bandit-behaviour, nothing else. NEVER FLY AIRASIA ANYMORE!!! NEVER NEVER NEVER!!! You will loose money, not safe money!!!
"Flat beds are amazing"
We had the best flight ever aboard airasia.
Never have I ever been disappointed by this airline.
Thanks air Asia for discounted flight into some of my favourite holiday destinations.
"Worst airline ever"
So - trying to get home. Flight out of Bangkok on AIRASIA was delayed, then delayed again. They got me to KL only to miss my connection. They put me in a 2 star hotel with no hot water in the middle of nowhere - next flight is in 24 hours - now at airport - flight is DELAYED again for 6 hours. I'm here at 9pm and flight now leaves at 5:30am.
They won't put me up in a hotel again because "it would cost them too much money". I just had to shell out 170RM (about US$70) to get into a "premium lounge" just inside the terminal AirAsia will not pick up the cost.
#AIRASIA = #FAILASIA
Never fly AIRASIA.
It is not worth the risk - spread the word. They are supposed to be the BEST AIRLINE EVER several years running - trust me - they SUCK. #FAIL #FAIL #FAIL
"Beware of AsiaInsure in Malaysia!"
We have been trying for over a year to get our insurance claim looked at by the Malaysian Company for Air Asia Insurance. The Australian company responded efficiently, for which we were grateful. The problem is that you have to buy travel insurance for each leg of your journey with Air Asia and this means the company responsible for the insurance could be in two or more countries depending on how many legs your journey has. The Malaysian company has ignored our emails for over 12 months, with one reply saying they received our claim but that we had to wait 1 month for it to be processed. That was 6 months ago! And no further word from them. Real dodgy!! My advice is to get your own travel insurance from another reputable company in the country you live in. Avoid Air Asia Insure at all costs!!
"Pay for extra leg room!!"
Our experiance with Air Asia was good. I booked through expedia which was easy. They do offer a number of upgrade options but you need to weigh this up with the cost of a normal airline when deciding who to travel.
I paid extra for extra leg room which was well worth it, the meals we received where good and at $3 to $7 not expensive, so the price was still significantly cheaper then other airlines.
They do not have enough entertainment units for hire, as I found out about this before hand we took our own DVD player, but this could have been quite boring on an 8 hour flight though.
The plane was clean. The staff where really nice and quite helpful.
I would recommend Air Asia, however remember they are a low cost carrier and if you enjoy the frills (like snacks and a blanket) the other airlines provide this wouldn't be for you.
"unhelpful customer service, strict nonsensical rules"
I ran into a situation where Airasia cancelled my flight due to a tsunami warning. They made us rebook (no refund possible), credit only 90 days validity but then booked us on a late night flight the following day. Even though there was availability, they wouldn't put us on an earlier flight. Airasia offers no standby for earlier flights which makes no sense at all. This will be my last Airasia flight.
"Running the gauntlet of AirAsia's "Pick Pocket" website "
The old bait and switch has been around since advertising was first conceived, but Air Asia has perfected the technique to an art form. They promote a super rate and then by adding a myriad of charges to increase revenue with a website that seems designed to confuse and bulk up the fare as much as possible whilst the “session is about to expire” message urges you to take action and not delay.
What seems like a Budget fare is quickly turned into one that is the same as a full service airline because you need to pay to: top up the planes tank, check in, for a snack (and if you try to bring outside food on board the service Nazi’s will threaten you), to bring luggage, be insured… To sum up the experience, I felt like a foreigner in a crowded market full of pickpockets and couldn’t wait to log off.
So buyers beware when booking online and hold onto your wallet while navigating the latest online game “Run the Air Asia Pickpocket Gauntlet.”
"U get for what u paid "
The cheap budget allows many to travel like never before. However, u cant complain for all the hassle u will or may encounter during during flight.
Now they imposed fee to check in at the counters, the hotline (telephone) never work and though we use web-in or barcode scanner, we still have to queue to drop our baggage. This process usually time consuming like counter check in. No point to use this system if it has no improvement from counter check in.
Air asia seldom faced delays because they put their passengers in as fast as possible even while re-fueling the plane. Is it even allowed? Online booking can be tricky as u might ACCIDENTALLY adding unwanted extra fee such as GoInsurance, seating booking fee or bus ticket.
Sometime u will receive SMS informing u of the delay or change of departing flight. U might even missed the flight if the airasia re-schedule to earlier time. in Big city like Kuala Lumpur, it can take up to 2-3 hours to travel to Low Cost Carrier Terminal (LCCT) due to insane traffic jams.
Overall, if u are on tight budget, use air asia but ready for delay and prepare to go to airport EARLY.
if not, use other carrier.
"Frustrating flight ... unneccessary, hidden costs ... and a big qustion mark over safety "
Value for money? Yes and no. It is a cut-price carrier, but is it worth it? I found the online booking process arduous and deliberately misleading, with nag-screens and boxes to click that look as if you're accepting terms and conditions of the airline, but in reality it is a sign-up flogging AirAsia Insurance. I am sure that a huge number of passengers are unwittingly charged. This airline has also introduced a $3 'tax' if passengers don't use automated check-in by printing out their itinerary and scanning the bar code, citing that this is for our convenience. What? My printer was broken! You still have to queue up to deposit your bags, so where is the convenience? As to the planes, mine was looking pretty filthy both inside and out, and was delayed due to mechanical issues after we had boarded. An hour and a half wait with no aircon, and we were away. It wasn't until I was safely back on earth and online that I saw the anti-AirAsia blog about safety - http://airasiaannus.blogspot.com/2009/09/airasia-safety-part-2.html - so I am sure that was the last time I will fly AirAsia.
Reading the blog, I actually took the time to check the links to original news articles where the airline's senior management brag about cutting corners on safety matters, ie, ""Connor McCarthy says AirAsia's operating secrets aren't so secret: a lot of small cuts on the cost side and a lot of incremental increases on the revenue side. A no-frills airline requires fewer staffers -- Singapore Airlines flies nearly the same number of passengers but has four times as many employees -- and Southeast Asia's labor costs are low. Regulations are more lax too; a Ryanair pilot can only fly 900 hours a year under European Union law, but AirAsia's crew can log 1,000." from the AirAsia boardmember, Connor McCarthy [Jeff Chu - Washington Post/Portfolio.com: Business Travel, Tuesday, October 23, 2007] And that comment is the tip of the ice berg.
Fly AirAsia? Not Me.
"just okay for a budget airline"
Flight had no delays. Very limited legroom and seats a bit uncomfortable. Modern and clean aircrafts. I had a good deal for this trip (online), so good value for money. The service was just okay, compared to what you can get on some other asian airlines.