Airphil Express (Air Philippines) Reviews | Opinions of Airphil Express (Air Philippines) shared by travelers



Airphil Express (Air Philippines)

Airphil Express (Air Philippines) logo
IATA code:2P
ICAO code:GAP
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with Airphil Express (Air Philippines).
0% of people who wrote a review think Airphil Express (Air Philippines) offers a good value for money.
100% of people who wrote a review think Airphil Express (Air Philippines) offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
100%
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How is Airphil Express (Air Philippines) ranked...?
#1
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#2
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#5
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Airphil Express (Air Philippines) Reviews

"RIPOFF AIRLINE"

Review

This is the worst airline experience in my life. Firstly they cancelled the original flight (with 2 weeks notice at Easter period) schedule from the early morning to the early evening with no apology, no explanation and no chance of a refund. This meant that I had to make an unplanned for overnight stop in Cebu in order to get a now next day flight to Hong Kong instead or the original same day flight to Hong Kong. Hence it cost me an extra HK$1000 for the hotel. The worst is yet to come, on the day of the flight I got to the airport in Davao and was told the flight had been rescheduled again for much later that evening this meant that my hotel stay was now only for 4 hours!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Airphil Express Booking Scam"

Review

Received an email about a great deal to and from Manila - 1200PHP! Tried booking several times last night and this morning but it keeps timing out even after reaching the credit card payment page. This is a complete SCAM! They must have built a complex logic in their system that is based around the "Bait and Switch" scam. Very clever but clearly a direct cheat to passengers. The operators of AIRPHIL are SWINDLERS. I will be filing a case against them in my next visit to Manila. Avoid at all costs!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Scam or Racket?"

Review

My elderly parents bought promo Air Phil tickets a month ahead (for flight Cagayan de Oro City to Cebu City on June 19, 2012, 3pm) costing about P1500. On June 19, they checked in early and waited at the airport. The plane left at 2:30 pm with vague announcements of new schedule. The folks inquired about the flight after some time of waiting but were informed that the plane had already left and that they had to purchase new tickets at about P3000 for the next flight of same airline. The poor elderly folks bought new tickets so they could get to Cebu City. A number of other passengers on same flight suffered the same plight.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Airphil Express Service and Customer Support"

Review

It's supposed to be my daughter's first trip abroad and we have no idea how we will be flying out as they cancelled our trip and moved our flight a day earlier. We will be losing our domestic flights as well as the hotel and other arrangements that we made for our transfer to Macau. The worst thing about it is that, they don't care! You'll be left on your own and deal with a customer care group that is trained not to help you at all.

I will never fly with them again!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Sat, 06/23/2012 02:00 PM
5 years ago

Our experience was terrible. We hope the airline would shed light on this.

My elderly folks bought a promo ticket a month ahead for the flight Cagayan de Oro to Cebu City, June 19, 2012, 3 pm for about P1500. On June 19, they checked in earlier and waited at the airport. After some time of waiting, they wondered why not departing yet and were told that the plane left earlier (about 2:30 pm) and that they have to buy new tickets (about P3000) to get on to another flight of the same airline. The poor folks paid P3000 to get to Cebu City. A number of other passengers also suffered the same plight.

"9 out of 10 delayed"

Review

My wife, I and son took a total of 10 flights with Airphilexpress during our 2 week holiday in April 2012.

MNL > TCB X 3
TCB > MNL X 3
MNL > PPR X 2
PPR > MNL X 2

9 .... yes NINE of the flight were delayed by between 1 and 2 hours. Only my flight to Tacloban (I flew seperately a week later) left and arrived on time, well 10 minutes late.

Not once did they apologise. It's the worst airline I've ever travelled on.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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