Air Mauritius Reviews | Opinions of Air Mauritius shared by travelers



Air Mauritius

Air Mauritius logo
IATA code:MK
ICAO code:MAU
Overall Satisfaction:
4 out of 5
75% of people who wrote a review recommend flying with Air Mauritius.
87.5% of people who wrote a review think Air Mauritius offers a good value for money.
50% of people who wrote a review think Air Mauritius offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
50%
Good
25%
Satisfactory
0%
Poor
0%
Very Poor
25%
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How is Air Mauritius ranked...?
#1
78.7 total score
8 reviews
75% Recommended
88% Value for Money
3.8/5 Customer Service
Not rated
#1
78.7 total score
8 reviews
75% Recommended
88% Value for Money
3.8/5 Customer Service
#2
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
81.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#6
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#7
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#8
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#9
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#10
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#11
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#12
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#13
32 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#14
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#16
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#17
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#22
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#26
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#27
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#28
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#29
17.5 total score
7 reviews
0% Recommended
0% Value for Money
1.6/5 Customer Service
#30
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Air Mauritius Reviews

"Very poor customer service"

Review

Air Mauritius is the worst Airline I have ever dealt with. We had recently relatives from Mauritius come to England for a visit. During their stay one of them became ill and the doctor would not let him fly due to some radioactive treatment he received and confirmed this in a letter. I sent emails to three different addresses from Air Mauritius asking to postpone the flights back to Mauritius. I had no response at all, no communication from the airline. Several phone calls to the airline always ended in: You can change the flight now but it costs you between 135 Euro and 210 pounds depends where we phoned. Stating in the terms and conditions on Air Mauritius' website that if a passenger is to fall ill abroad fees should be waved? The office people had no authority to make decisions. We were promised answers at a later date and failed to do so. So we had to change the flight to a later date for ridiculous money. The final examination did not go too well and the doctor had to do some more treatment. So the flights needed to be changed again. We phoned again and sent all sorts of paperwork and received exactly the same customer service. We paid again 280 pounds for changing flights. On their return flight finally our relatives arrived in Mauritius with a 1.5 hours delay and a wet shirt (water was dripping all night from the top of the plane).
Air Mauritius does not know what customer service is, they understand only money.
Conclusion: Air Mauritius, never again. Emirates, BA, Condor, and Air France are a better choice.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Another good trip on Air Mauritius"

Review

Although I received my ticket print out from a Travel Agent in S. Africa- the Air MK sector held a ‘Confirmation’ code which I was able to use to get into my Air MK booking and thus a seat map and choose my seats to and from Johannesburg.
24 hour prior to departure in Mauritius, I was also able to check in on-line for both the MRU-JNB sector and also the JNB-EBB on SAA.
The first part of this trip was by an Air Mauritius Airbus A340-300. which was not fuIl.
I can understand why Air Mauritius has mentioned in press releases that its fleet of 6 A340-300’s are a drag on its finances. (no longer suitable for long haul missions!)
Advertised as being designed for long thin routes, the route Mauritius Johannesburg could be better served financially by a smaller Aircraft with two engines rather than four.
South African Airways also has a daily flight to Johannesburg from Mauritius and uses either A320’s or B737-800’s.
However, as a passenger I am not complaining at all.
I am completely happy with the A340-300’s. The flight was safely and smoothly operated. and the service aboard was very good.
The usual Air Mauritius polite, helpful and efficient cabin crew and good announcements from the flight deck.
The Captain apologized for delay in start up & push back in Mauritius, explaining that he did not want to arrive in Johannesburg ahead of schedule and find that there was not a gate free.
In fact when we did arrive (on time) there were several gates not occupied.
Flight back on 10th April 2014 was also on Air Mauritius- same plane but not the same crew- very good flight and service.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Big changes"

Review

It's getting better but can be improved. I was even offered a cup of coffee whilst waiting to be served at Air Mauritius in Port Louis in August 2013. It has improved but yes they can do a lot more.

Good on you for your improvements.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"very poor"

Review

Preferential treatment to Mauritian passengers only. No customer service at all. I am travelling again from Perth to Mauritius on the 11/08/2013 by Air Mauritius. Will give you another feed back upon my return on the 01/09/2013.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"I was in a wheelchair but Air Mauritius was superb."

Review

This was my second trip Mauritius Singapore & v v this year.
Air Mauritius direct flights are the best and now are mostly three times a week. and usually a round robin via KL.
Booking on line with Air MK is easy and painless and as usual gives you a seat plan ( usually an A330-200) to pre-reserve your seat and choose a menu.
All Air Mauritius long haul flights use Airbus A330-200’s or A340-300’s and offer lots of two abreast seating.
This is so important for me especially on ‘red-eyes’ (night flights) and one of the reasons I never use Airlines that do not offer this service now(like BA) on long haul as they make you pay a supplement for seat selection and lots of their planes are mainly 3 abreast seating.(i.e. 747’s and 777’s)
I wonder if they realize how much these two factors put people like me in negative mode.

The outward flight from Mauritius on Air Mauritius was very well organized from check in to gate and Aircraft.
The welcome aboard very good and the plane looked all fresh and new and clean inside. In fact all Air Mauritius planes are kept it seems, in mint condition.
The flight was full.
.
The Cabin crew were superb- smiling and happy and really looked as though they were enjoying the trip and serving us.
The in-flight entertainment- AVOD touch screen was working and very good.

The downside.
Air Mauritius is on an economy drive , so no menu’s, no eyeshades or slippers and no hot towels on the way out.
Also they should sort out the re-boarding at the transit stop at KL of transit passengers from Mauritius to Singapore, allowing them to board before the joining passengers.
Each time I have done this trip the same thing happens and one finds a joining passenger has been allocated the same seat as the transit passenger for the short hop KL to SIN and is already firmly seated in it. Only 35 mins in the air but involves quite a lot or arguing among passengers and staff trying to sort things out. Gets the flight off to an ‘iffy’ start…. and it happens every time.

On the way back I was in a pretty distressed and sorry state.
What started as a back ache in Singapore got worse and worse until I was trapped for a few days in a hotel room unable to move without agonizing pain, due I reckoned, to a slipped disc. (and that’s what it turned out to be)
I had no travel or Medical insurance and a non refundable 'best deal ‘ticket back to Mauritius.
So I just HAD to get to the airport for the flight and throw myself on the mercy of Air Mauritius to get me through the airport and in a comfortable seat and back to Mauritius.
I managed a taxi to the airport and presented myself at the air Mauritius check in desk in a wheelchair.
I was worried stiff (literally)that they would not be able to help.
They were wonderful – absolutely superb. My worries were quelled immediately. The station manager of Air Mauritius took the whole situation in hand personally. Got me a bulk head seat (6G) and wheel chair service right through the Airport to the seat on the plane.
They were terrific and everyone was so helpful, caring and supportive.
Even though I was on one of the best deal cheapest eco fares too.
The cabin crew were all helpful and saw to my every need.
On arrival at Mauritius- everything had been arranged for me to get wheelchair service right through from airplane seat- to Immigration ( a special desk) health check , baggage claim & Customs check , to the curbside where my car and driver were waiting- a bit surprised to see me so incapacitated.

I would recommend Air Mauritius to anyone, and thank them all at Singapore and Mauritius for their care and helpfulness.
It was all much more than I could have expected.
200% recommendation if that’s permitted. !

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Rodrigues to Mauritius on Air Mauritius"

Review

On Air Mauritius you can do all the planning and reservations on-line and earn bonus mileage points on your Kestrel card.
In fact for the Rodrigues Mauritius sector you get almost as many bonus points as you get mileage points if you book and pay by Credit card ‘on line’ and then do on line check- ins. The Air Mauritius website is easy to use.(even I can manage it).
The trip from Rodrigues to Mauritius and the return were trouble free a usual.
Good facilities are available at the Premium counter for on-liners in Mauritius.
Excellent flights on their nippy ATR72’s Good cabin service and flight deck announcements. All flights - On time .
Couldn’t ask for better.
Well done Air Mauritius. .

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Despite a big ‘restructuring’ in progress, Air Mauritius still delivers good operations and service"

Review

Our departure from the dinky little Airport on Rodrigues Island was OK.

There were two flights of Air Mauritius ATR 72’s were scheduled in the space of 20 minutes. It’s a good idea to check in on line if possible
The small checking in area was small but quite well organized. Maintenance and extension work are still going on at the Airport terminal, so some areas of the building were still blocked off with temporary panels.
Loudspeakers were not working in the departure lounge, so all boarding announcements were yelled out. ! So there was a bit of sorting out between the two lots of passengers waiting to board the two planes on the tarmac.
The flight to Mauritius -90 minutes approx was OK. The Airfield in Rodrigues is subjected to cross-wind restrictions on load- so 6 or so seats are not sold until the last minute.
This domestic flight to Mauritius was OK, but there is an identity and document check at both ends. A snack box and a non alcoholic drinks service is supplied free. Good cabin service and helpful announcements from the flight deck.
Landing more or less on time and a good quick baggage delivery allowed me to be outside the Airport building 20 minutes after landing.

The Air Mauritius website kindly offers a seat request plan for all passengers booking on line at no extra charge.
On line checking-in is available in Mauritius(and Rodrigues) but not on Air Mauritius flights from Singapore.
The bag drop at the airport in Mauritius is in the business Class Priority checking in area and also available for passengers with Kestrel flyer FF Gold and Silver cards.

The aircraft used Mauritius -Singapore was an Airbus A340-300. I noted that, very surprisingly, Air Mauritius recently issued a Press Item with the astonishing (to me) statement that their fleet included “A340 aircraft no longer suited for long haul missions!.”
Why?
As a passenger, I can’t think of any aircraft I would rather have on a ‘long haul mission’ that an A340.
This is especially for peace of mind when the trip is over large stretches of ocean…. and for the comfortable seating. .
The A340 has lots of two abreast seating and 4 engines.
Much preferable to the three, four or even five abreast (AA 777) seating and the two engines of the 777
(I guess the Air Mauritius statement is more addressed to their Accountants and Shareholders pay-outs, than their passenger’s comfort and well being)

The flight was full, but the meal service was good and the cabin staff very efficient,helpful and polite.
Excellent in fact.
But although it was a night flight there were no eye shades or socks or hot towels on offer.
No menus either.
It does make a bit of difference.
The IFE system on the ‘Classic’ version of the Air MK A340’s is not AVOD, but the old system with small seat back screens seemed to be working OK..

There was a transit stop at Kuala Lumpur before the hop over to Singapore.
The return flight to Mauritius needs careful planning as there only two rotations a week to Singapore.
Although Air Mauritius does sometime use its Airbus A330-200’s to Singapore – we had the same A340-300 for the trip back- a day flight- and this time we did get hot towels.
The same films as the outward trip were being screened despite the In-flight magazine promising different ones. They seemed to be having trouble within the system as we had several false starts with the IFE.
The flight was again full, but it was a day flight and everyone seemed happy. The in-flight service was again very efficient and helpful and the flight more or less on time.
The big plane baggage delivery was a bit slow this time on arrival in Mauritius..
The flight back to Rodrigues Island (next day) was also completely full and OK. It was on time and there was only one plane operating this time.
All in all…. I can offer top marks to Air Mauritius for a safe, comfortable and pleasant trip.
I hope their re-structuring keeps the rate of service at this level.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"A No Problem trip on Air Mauritius."

Review

I travelled on Air Mauritius from Mauritius to London.
It was a 12 hour long, day flight.
I selected the day flight as it means I don’t upset my sleep timetable, and can start work without having to sleep off a night flight.
But 12 Hours!?
It was ‘no problem’.
The Air Mauritius Airbus 340 has two by two seating. Wonderful . I avoid three abreast seating on long haul at all costs.
The plane looked beautiful inside as well as out. Seemed like it was new.
The plane was full totally.
The seat pitch was a bit tight – they could do with spacing them out an inch more. .. however.. that’s economy these days.
But the on board service was excellent with all that you could want for eats and drinks, and the AVOD in-flight entertainment was working and had a good selection . The time passed quickly with food drinks, films and interesting views from the windows. (and a nap in between, something I never manage on a full night flight)
Unfortunately Air Mauritius do not operate day flights from European points to Mauritius.
The cabin crew- all Mauritian were friendly and polite and very helpful. Flight deck announcements were timely informative and professional.
Most of the passengers were tourists going home after their holidays… but everyone seemed to be happy!
Flight was on time and smooth.
One word of caution.
My flight was OK , but Air Mauritius is a small Airline with only 5 Airbus 340’s and two Airbus 330’s on long haul so there isn’t much margin left if there is any delay or disruption to normal operations.
Last word. My fare on Air Mauritius was very competitive, and their Kestrel Flyer scheme gives advantages that can make using them even more tempting.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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Fri, 12/23/2011 07:48 AM
5 years ago

I was looking for the information.Its good to know about it.Seems to be you really had a great time there..

Regards