Air France
Air France Reviews
"Air France pays compensation for delayed baggage consequences."
In October 2011 I flew from London Heathrow Terminal 4 to Mauritius on Air France ( with a change of planes in Paris).
On arrival in Mauritius next day I was informed that my bags had not arrived on the same plane(presumably delayed in Paris during the plane change) and that they would be coming on the next Air France flight next day-i.e. 24 hours later.
But I was only in transit in Mauritius for 12 hours on my way forward to Rodrigues Island.
I completed formalities and went to my pre-arranged rented accommodation.
As I had no hand bags and only had what I stood up in, and was travelling on , I needed to purchase essential toiletries and a change of clothes.
I did this essential shopping from my own funds .
Two days later my bags were delivered to me in Rodrigues.
I submitted my claim for my necessary purchases to Air France & some weeks later received a message to say the matter was being dealt with.
Yesterday , 6 months later, I received assurance from Air France that my claim has been accepted and they will send me a cheque .
Thanks Air France !
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On arrival in Mauritius next day I was informed that my bags had not arrived on t...&message=&
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Share"I am done with AIRFRANCE after 11 years of bad service"
They always promise and don't deliver. When I call your contact center you always make me feel like you are doing me a favor. Honestly you company's bad customer service will certainly deliver you other financial surprises in the future. I personally ordered a wheel chair for my mother in law who is over 60 and cannot speak French or English and cannot walk a long distance. What we got is my mother in law in Paris not known what to do and no one cared about helping her. When I call them, they said that its true that we ordered a wheel chair but this is not a guarantee service. Initially the agent of course made it like AIRFRANCE is the only company that will provide this kind of service and confirmed the order for us. Before that they made a mistake with my ticket, my wife, and my daughter. They put my new born in a different flight (wow very smart). We had to stay in Paris for 5 more hours and I have to go outside to buy another ticket. and more and more and more. In addition, because I am from North Africa, I am only allowed to carry one bag. My promise to myself is to never flight airfrance and make sure I will tell my story to everyone I know and write in every place about what you did to me.
Share"Air France & Skyteam Members fail to operate as a TEAM. "
Trip from Mauritius(MRU) to Fort Lauderdale (FLL) via LHR,ATL,JFK,AMS & CDG with SKYTEAM Members: Air France, Delta & KLM.
I was booked to use several SKYTEAM Airline Partners, but found they did not work as a team as far as connecting with each other for my requests.
For instance as I suffer from a slight claustrophobia, I always request window seats.
Air France (SKYTEAM in Mauritius) told me that they could not assist me to request window seats on Delta & KLM as their Computers Systems don’t access each other for such requests.
I ask… Why not? This is whole point of a ‘team’.
So I wrote to Delta Europe, well in advance of travel quoting my Delta FF No and requesting Window seats on the Delta flights.
I received NO ANSWER and there was No Action either. I assume my letter was ignored.
AF Mauritius said check in on line 24 hrs in advance & then make seat selection.. But when you are already travelling – you can’t always check in on line .
However in London I did manage it on line – but by that time all the window seats on the DL 2327 were already allocated and I had to take a middle seat.(19B) The flight was like rush hour- and completely full and there was no chance of a window seat. No chance to select a seat whatsoever.
However there was provided a seat map for my return flight JFK- AMS. So I selected 42A on the KLM 777
But at check in at FLL I saw to my horror that despite all my efforts since several months to avoid a middle seat I had been allocated 37E probably the worst seat on the plane.
I asked for a change- but was told again that the Delta Computer could not access the seat selection for a KLM flight. I would have to take what the Computer ‘spat out’.
At JFK my request for a seat change was brushed off as not possible by a harassed boarding agent.
It was the worse flight I have ever had – KLM 777. No leg room. Seat pitch the tightest ever. Totally squashed in. Torture ! all night long.
I shall never fly a KLM 777 again.
It ruined my trip and I feel sore that despite all my efforts to get acceptable seating.. I ended up with the worst.
If Airline alliances do not offer full connectivity and inter member TEAMwork , and not just a seat sell, they are not fulfilling their job to the passenger.
However on the positive side All the flights on the trip were on time and safely operated.
But for at least some of them – unbearably uncomfortable.
 to Fort Lauderdale (FLL) via LHR,ATL,JFK,AMS & CDG with SKYTEAM Members: Air France, Delta & KLM.
I was booked to use several SKYTEAM Airline Partners, but found they...&message=&
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Share"Great airline to fly with"
Planes are in good conditions and service was really better on the transatlantic flight with friendly and courteous staff, and a great inflight entertainment system. The meals served on these flights were good, much better than other european airlines. I won't forget to talk about the legroom that is rather good for economy class!
All in all a very pleasant experience with Air France.
Share"I enjoyed the A380 flight"
I flew to SFO on the new A380. Really a quiet plane! I was seated in Economy Class on the upper deck. The seats were comfortable and I had good meals served by nice flight attendants. I really enjoyed my flight. Air France has a good service on long-haul flights! Can't say the same for the domestic flight from Nice to Paris: it's like taking the train.
Share"Ideal conditions for travel"
The flight went very well. The service was pretty good (friendly and helpful staff), the flight on time, no turbulence and half-empty plane-> I have three seats for myself and lots of space! Ideal conditions for travel.
, the flight on time, no turbulence and half-empty plane-> I have three seats for myself and lots of space! Ideal ...&message=&
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Share"Onboard service could be improved"
I was travelling from Francfort-Main to Paris with Air France. I've been upgraded to business class but I don't know exactly why? Too bad this wasn't a long-haul flight because it's hard too see the differences between economy and business classes on european flights, except the price, of course. Well, I also had an orange juice before taking off and the middle seat is free. The service was ok, but I didn't have much time to evaluate it as the flight lasted only 45 or 50 minutes. Francfort is so close to Paris! Air France still has the image of a safe airline, but I think the onboard service could be much better.
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Belarus • Minsk
Singapore • Singapore
Australia • Melbourne
Poland • Warsaw
Hong Kong • Hong Kong
Thailand • Bangkok
United Arab Emirates • Dubai
Meanwhile I have been in correspondence with Air France Customer Care-Indian Ocean.(not for any other reason than to try to get them to do their job and to hope that they realize that Customer Care really means what its states and is not Customer.. couldn’t care less. )
I got the ‘standard’ reply ,apologizing for the ‘inconvenience’ , but advising me:-
1) I should contact the Airline direct for my requests, if my travel agent cannot assist me.
This ignored the fact that I had informed them that is just what I did do.
2) That they can’t guarantee seating requests.
Of course they can’t but at least they should try, or not leave it too late, or just shove you anywhere.
My seat requests were nothing out of the ordinary, and I have never had trouble before !
My requests made direct to the Airline and well in advance of travel, were just ignored – couldn’t care less. Their actions (or lack of) spoiled my trip.