Air Costa Reviews | Opinions of Air Costa shared by travelers



Air Costa

Air Costa logo
IATA code:LB
ICAO code:
Overall Satisfaction:
2.6 out of 5
42.3% of people who wrote a review recommend flying with Air Costa.
46.2% of people who wrote a review think Air Costa offers a good value for money.
53.8% of people who wrote a review think Air Costa offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
26.9%
Good
15.4%
Satisfactory
3.8%
Poor
0%
Very Poor
53.8%
Spread the word...
Plan a trip
Popular Destinations
How is Air Costa ranked...?
#1
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#2
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#3
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#4
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#6
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#7
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#8
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#56
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#57
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#58
31.5 total score
125 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#59
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#60
26.2 total score
14 reviews
7% Recommended
43% Value for Money
1.6/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#64
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Air Costa Reviews

"Worst Airline ever"

Review

They changed my flight timing 5 times. First they the changed the flight itself without informing me or taking my opinion that too without any proper reason and then they changed the timing of second flight 4 more times. And every time I talked to their customer care, they told me that it was the last time they are changing the time and it is final timing. In 1 month, they have already changed it 5 times. They changed my morning flight to evening flight without even caring about passenger's schedule. They don't even ask the customer before changing the flight itself.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review
Advertisement

"MOST UNPROFESSIONAL AIRLINES I HAVE EXPERIENCED IN MY LIFE"

Review

Please do not trust the airlines. Its one of the most unprofessional airlines i have come across in my life time.

We made our ticket bookings for Diwali weekend - the most critical weekend for any passenger, much in advance thinking we are doing something sensible. Being festival time we obviously made all our plans according to the fight timings we chose, without realizing aircosta was a poorly managed airlines

Aircosta has been cancelling or rescheduling the flight timings almost every week since the time we blocked our tickets. Today is the 6th time I have received a message with rescheduled timings, disturbing our entire plan and completely killing our feeling of festivity. Ticket pricing of all other airlines is at peak for diwali weekend, we are trapped and do not know what to do besides sharing our reviews here. Also their staff is extremely rude and unethical, especially the lady at the main vijawada office who receives the calls.

This feedback is to warn people to..not to choose the airlines and get trapped like we are. Any other airline is better than aircosta.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"Ground staff stealed my item in 5 minutes "

Review

Hi,
I have traveled from tirupati to Hyderabad on June 27th 2016 4pm flight. After reaching Hyderabad I forgot a gift rapped lord photo in luggage space which was kept above my seat space. I have contacted the ground staff as soon as I entered the airport at luggage area in 5 minutes after I got down from the flight, he contacted the flight crew from his Wallis talkie and initially he said they found the item and after waiting 10 minutes he came and said they did not find it. I was able to see the flight from luggage area and did not see any one getting the gift wrap from the flight and they are saying they did not find the gift item. This is not the service people are expecting. He did not even took my contact details to send the item if they find it. This the worst service I have seen, steeling people stuff. Please don't trust aircosta staff and make sure you don't forget any items while coming getting down.

Thanks

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"WORST AIRLINE EVER ! "

Review

If you want to waste your valuable time and money, dare to try this airline. They had "Technical difficulty" this morning in Vizag and promised a booking on the same flight on next day. They said it is going to go through for sure. I did not book an alternate flight with higher cost as they said I can board the same flight within 24 hours again. Finally they sent a Text message confirming the flight and within few hours messaged again that it is delayed 5 hours! They failed to mention this at the time of the booking. I already missed important planned events today and tomorrow morning due to their cancellations, and now I can't even make it till tomorrow evening. After 40 minutes on the phone, they keep repeating the message "Sorry for the inconvenience" but will not offer any alternative (even when other airlines have seats) Their supposed "Policy" does not provide for any options.

Dear CEO of AirCosta,

Care for problems or mishaps caused by your airline. I have experienced worst customer service ever your airline! Not sure how you survived this long or if your airline will survive in future with such bad reputation and carelessness. I will never ever book on Air Costa again! Caused me 2 days of grief and valuable time with constant followup and phone calls.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"AVOID THIS AIRLINE UNLESS YOU LIKE BEING STRANDED !"

Review

Arrived at Coimbatore airport for 1900 flight to BLR on 15 May 2016 to find flight cancelled with no prior intimation and nothing on the Air Costa website. Had to pay Jet 27000 rupees to fly the two of us to BLR via MAA as their direct flight was full. In March 2016, Air Costa quietly stopped operating the Bangalore/Coimbatore sector for 3 weeks, again with no info on the website and only restarted 4 days after promising to do so. Furthermore, they do not accept international credit or debit cards and Indian Bank of Baroda cards never work on their useless website. AVOID THIS USELESS AND UNRELIABLE AIRLINE AT ALL COSTS !

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"good airline "

Review

good airline for the worth of money

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"Unreliable airlines"

Review

These airlines don't value the passengers' time. Better travel by bus or train if you want to save time. I booked aircosta three times in the last 3 months. They delayed the flight all three times: 2.5 hours first time, 1 hour second time, 5 hours third time. I am never going to use this airlines again. For the price and time customers spend on the total journey one can travel comfortably by bus or train (or even taxi).

Don't trust what the airlines says. Two out of the three times, airlines lied to the customers about the expected arrival. They know that flight is going to be delayed for more than 2 hours. Airport staff and security seemed to know the true delay time. But, aircosta staff maintained their lies.

Being an Indian, I am used to delays by services like this. But aircosta is pinnacle of carelessness, bad service and delays. By the way it operates, only aircosta can beat itself when it comes to worst passenger experience.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"worst flight services"

Review

last minute cancellation of flights and wont show any alternative flights in a month 3- 4 times its happening like that if fair is cheaper also dont prefer air costa

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"Best for international connections"

Review

I had an international flight on same day to Dubai(Emirites) , they are very good to me and honored my international luggage allowance of 2 pieces (23kg each) + carry on bag (7kg).
The check-in process is seem less, and I strongly recommend this airline for international travellers.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Air Costa review

"Flights cancelled, Poor service, Packs soon, Mind It !!!!"

Review

I have a connecting flight which is Air Costa from Chennai to Hyderabad on 11 March 2016(4:30 PM). Now its turn of Air Costa to play games with me.

None informed me about flight cancellation, but still they were insisting that my mobile is not reachable and unanswered, if it is that case, solution is simple 'a text message' or 'a mail confirmation'

Reason for not sending text message: 'Sir, we cannot send text messages to the passengers if phone is not reachable',
then how do you inform the passenger that the flight is cancelled.

Reason for not sending text message: 'Sir, as you have booked through MakeMyTrip we cannot send you email'
then how do you inform the passenger that the flight is cancelled.

I got to know that flight is cancelled on 10 March 2016. He said the amount will be refunded and you can book another flight, this is ridiculous, why will I spend 8k for next day, why should I be penalized when Air Costa flight is cancelled.
I told that I am going to post bad reviews on air costa, he was like Ok sir, but this is what we can do

Ok good, I asked them to provide accommodation in Chennai as I am travelling from Port Blair to Hyderabad. They said, they cannot provide hotel

I gave them 2 options

1. Provide accommodation if you are giving me next day flight
2. Provide me another flight on the same day

They agreed to none.

I made customer service to say over the phone
"AirCosta is helpless, AirCosta neither provide flight on the same day nor accommodation.
AirCosta cannot do anything except money refund or can provide next day 5:00 am flight"

I told that I am going to post bad reviews on air costa, he was like Ok sir, but this is what we can do

I have choosen next day flight as the same day flight costs me bomb.

If flight is at 5:00 AM, one needs to be in airport by 3:30 am, one need to get up at 2:30 atleast which really messed up whole plan money and time

I lost

1. 5k for night stay
2. a day
3. sleep coz I got up at 2:30 am

I highly do not recommend air costa if you want to have a planned and safe journey.

Travel at your RISK.

Thanks
Amrut

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Air Costa review