Air Canada Reviews | Opinions of Air Canada shared by travelers



Air Canada

Air Canada logo
IATA code:AC
ICAO code:ACA
Alliance: Star Alliance
Overall Satisfaction:
1.8 out of 5
22.2% of people who wrote a review recommend flying with Air Canada.
19.4% of people who wrote a review think Air Canada offers a good value for money.
58.3% of people who wrote a review think Air Canada offers a very poor customer service.
Classes of service
Economy
80.6%
Business
16.7%
First
2.8%
Customer Service
Excellent
16.7%
Good
2.8%
Satisfactory
11.1%
Poor
11.1%
Very Poor
58.3%
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How is Air Canada ranked...?
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#3
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#4
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#23
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Air Canada Reviews

"Air Canada does not care for the customer"

Review

Unfortunately Air Canada is the only option in some cases. Otherwise I would never fly with the airline. They are overpriced and do not care for the customer. I have had multiple disappointments and feel that it is time to voice the latest one. After missing my flight I was told by the attendant at the service desk that I had 2 options. Fly the same evening for a change fee of $150 or fly the next day for a change fee of $150. Seems simple enough right. The only difference was that if I flew the same evening I had to stay the night in another city before I got home. If I flew the next day she told me it was direct. Obviously it made sense to take the direct flight and look for a hotel in the departure city. Because I was flying next day I was told she could not make the change for me at the check in desk and would need to go to ticketing. No problem i thought. I will call my travel agent and get a hotel and have them change the flight for me. I left the airport and made the call while in the taxi. By the time I arrived at the hotel I was told that the change fee was now going to be $375 and I could not fly direct. I had to fly that same night to get the $150 change fee. It was too late for me to get the flight on the same evening. As I have experienced before with Air Canada, it was then impossible to launch a complaint to a real person. The direct you to a snail mail address. UNBELIEVABLE!!!! Snail mail in 2011. Nobody I spoke to had any concern for the loss of over $400 at all. They did not care that I was given the wrong information. They did not care that I was disappointed with they're service. They just don't care. Any attempt to discuss the situation in person at the airport was met with a total lack of concern and a redirect to an address I could write a letter to. They know that most people will never write. It's too much effort. They know that if they defer the complaint long enough people will just give up. This is atrocious. Air Canada is lucky that they get government support because otherwise they would and should be out of business. I fly any other choice whenever possible.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Best airline in North America? What a Joke!"

Review

I travelled round trip from Montreal to Athens. The only convient thing is that's a direct flight. The service on board was not the best, the meals were pathetic and not very good. The aircratf was an old boeing 767 not even upgrade to the latest inflying entairtement, wich didn't work proprely. The only thing that I enjoy was my seat because it was a former buisness class seat in front of the airplane. Overall, I wasn't impress by this kind of service and this kind of entairtement, for the same value of money, I would rather have a connecting flight with a carrier that has better standards. I wonder why Air Canada was voted as the best airline in North America

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Air Canada is one of the best airlines I've flown with"

Review

It was the first time flying with Air Canada and I was a bit scared that we might get stuck in Montreal on our journey to Florida in December. But I was pleasantly surprised;
It was Heathrow in London that almost let us down with the airport being closed a few days before we were scheduled to fly due to snow, however the airport was repoened and Air Canada's website was frequently updated with news as to what flights were operating so you were always fully informed on what was going on. Their Twitter account also responded quickly to any questions you had.
The online check in is flawless and very quick. It only took me a few minutes at most and once we got to the airport we managed to check our luggage within minutes.
The staff at check in counters as well as on the various flights we took (4 in total for our round trip) were incredibly friendly.
The airplanes were all new (A 321 for short haul and A 320 for longhaul flights) and the flights were the most relaxed I have experienced over the Atlantic (compared to Air France, KLM, Delta). There were hardly any turbulences allowing you to thoroughly enjoy theflight.
The airplanes were also equipped with a great entertainment system of movies, music, tv shows, etc. accomodating any tastes and keeping everyone entertained (this is for both long-haul and short-haul fights to America).
And lastly we changed in Montreal as well as Toronto on our way back and again both were very pleasant airports where the snow had no impact on any of our flights.

I can highly recomment Air Canada, even over British Airways, Air France or any US airlines. And not to mention it was the cheapest ticket I ever paid for for a ling haul flight to Florida over the holiday season.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Will Never fly with Air Canada again!"

Review

Absolutely will never fly with air canada again. On Jan 2 we flew from Winnipeg from Vancouver. We landed in Vancouver at 9:10 and proceed to wait for a luggage. Before we even saw any luggage it was at least 9:45. So we waited and waited for ours. At around 11:00 they made an announcement for us all to be patient because they didn't prepare for 3 flights to arrive a the same time. (My theory is they didn't want to pay staff time and a half for the holiday) At around 11:45 the gurney stopped moving. No more bags were coming through. We got 1 out of 3 bags. And we weren't the only ones. As we went to the customer service line for Air Canada there was a line up of at least 50 people with baggage screwed up. Apparently our other 2 bags were left in Winnipeg. (how one gets to Vancouver but the other 2 don't is beyond me....) So they let us know it would be arriving on the 10am flight the next morning and unfortunately they don't compensate for this mistake- unless you needed to book a hotel room and miss your following flight. (again, I know that West Jet will give a $100 voucher towards your next flight for even the smallest of errors.) We were told we would get our bags delivered the next day sometime in the early afternoon. They didn't arrive until 8:30pm! NEVER EVER AGAIN will I fly with this airline. They screwed up bags over the holidays for 3 flights!!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Air Canada is the worst airline I've ever flown with"

Review

Air Canada left our bags in winnipeg (along with half of the other passengers on the plane), but never notified anyone of their mistake, forcing us to wait a total of three hours to find out that they never even arrived.

So we waited for our baggage for two hours, meanwhile they said the reason for the "delay" was because they had more flights than expected. When we realized that the bags were not coming, we went to go stand in line at baggage service with at least 75 other people that had experienced some sort of "inconvenience" because of Air Canada's poor organization. (For example, I was standing beside a guy who's flight got delayed by 5 hours, and they only informed him 20 minutes before he was supposed to board, which of course caused him to miss his connecting flight. Then they left his luggage in Toronto, and told him that it wouldn't be coming for two days.)

After standing in line for another hour, we were told that our bags were not in Vancouver (by then, that was pretty obvious), and that it would be in at 8am on the first flight, and that they would call us immediately when they arrived. They called us at 5pm the next day, and we received our baggage at 8pm.

When I asked what type of compensation they would provide for this inconvenience and huge waste of time, they asked me if this was the city where I lived. When I told them it was, they said that their policy is only to help customers that do not have a place to stay.

If they are this lazy with their customer service, I only wonder how lazy they are with the upkeep of their planes, and other general safety. I will absolutely never fly with Air Canada again, and I would highly recommend that anyone that values their time and their life do the same.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Excellent flight with Air Canada!"

Review

That was my second flight with Air Canada, and this one was very good. We took off on time, the inflight service was excellent with cabin staff very friendly. To sum up, it's a good airline that offers a good service!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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