Air Canada Reviews | Opinions of Air Canada shared by travelers



Air Canada

Air Canada logo
IATA code:AC
ICAO code:ACA
Alliance: Star Alliance
Overall Satisfaction:
1.8 out of 5
22.2% of people who wrote a review recommend flying with Air Canada.
19.4% of people who wrote a review think Air Canada offers a good value for money.
58.3% of people who wrote a review think Air Canada offers a very poor customer service.
Classes of service
Economy
80.6%
Business
16.7%
First
2.8%
Customer Service
Excellent
16.7%
Good
2.8%
Satisfactory
11.1%
Poor
11.1%
Very Poor
58.3%
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How is Air Canada ranked...?
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#3
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#4
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#23
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Air Canada Reviews

"Baggage policy a rip off!!"

Review

We had a connecting flight from Calgary to Manila. I called Air Canada Toll free # 1-888-247-2262 about the confusion of the allowed checked-in baggage. I was informed that if I am holding a single ticket, I am allowed 2 pcs of baggage because Philippine Airlines allows 2 pcs. I repeated back to the agent and confirmed with him that I really am allowed 2pcs and he said yes. Upon arrival at the airport,we were told that we have to $70 for the 2nd baggage.What a rip off!! We will NEVER fly with Air Canada again.Why won't they just tell us the truth that only 1 baggage is allowed instead of giving us the false hope & be forced to pay at the airport. Are their agents liars or they just don't know what they're doing? You lost a lot of your passengers Air Canada because of your BAD PRACTICE!!!

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Never Again"

Review

Never again. We had an almost 11 hr delay leaving Montreal. The staff at the airport was rude and condescending. It looked like we were bothering them. They told us that there would be agents waiting in Frankfurt to inform us on our connections. Over an hour in line to try to get info. It was total chaos. We missed all of our trains out Of Athens airport and had to pay over 200 euros for a taxi to our destination. Door to door took 29 hours instead of 13 to 15. We lost a day and a half of our vacation. We asked for some king of compensation and were offered 15% of base fare for our next flight, which is the equivalent of about 100 dollars. When we told them they could do better, they told us to take it or leave it. Fly with someone else. I've been taking 2 to 3 trips a year for 25 years and this was the absolute worst.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"acceptable travel experience"

Review

Recently flew from Ottawa to Beijing. Late leaving Toronto. Poorly organised line ups. International lounge alright, more food choices would be be appreciated. The menu hasn't changed in years! Cabin crew friendly and efficient both directions. In flight meals are small, but adequate for me although I've had much better economy meals on other airlines. One of the service directors on the return was a bit testy to say the least, but was amusing to observe his interactions with other passengers. Time to retrieve luggage was rather long in Toronto and even more so in Ottawa.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Beautiful trip to Lima"

Review

Great trip to Lima through Toronto....very nice service and arrived early enough in Lima we had to wait for our car. It seems as though this web site has become only a place for people to vent and few seem to take time to report positive experiences. Could not ask for a nicer trip.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Upgrade Confusion"

Review

i was fully entitled to an upgrade from HKG to YYZ.
there were a number of open seats.
i am a Super Elite.
i asked at AP in HKG why with the class of Y fare paid i did not get an upgrade, and was told the computer does it. i asked what the criteria was for establishing the upgrade sequense and was told they have no idea. i must write in.
how can a person plan or understand the system when it is arbitrary and secrective. the criteria needs to be on the web. i was told that sometime Elite get upgraded ahead of SE if their fare structure was higher. i have always understadn that SE have 1st preference on upgrades.
can AC please get this underlying issue cleared up. we deserve better. i have done 800K with AC over the years. no way to treat a customers.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Utter confusion"

Review

how can AC explain and or justify why a PAX who is Super Elite and joins a flight in YVR entitled to an upgrade is told all upgrades are done in YYZ. no upgrades are offered or available for jioning PAX. only available at flight origin. I flew on same ticket from YYZ to LAX to YVR to ICN. When i checked the AC business flight plan from LAX there were numerous seasts open in C and J. More then could ever have been sold at the last minute. when i arrived in YVR was told all gone due to have been allocated out in YYZ.
this is unfare. This is the 2nd time this exact issue has occured with me. i expect explanation and compensation.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Economy Class
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"Air Canada provides the OPPOSITE of help"

Review

If you have ever had a hiccup in your travels and like hearing "I'm sorry, there's nothing I can do" from a travel agent then Air Canada is the company for you! The best I can figure is that it's the excuse they use when they've been outsmarted by their computer. Don't get me wrong, they WILL accommodate you, they will just A) Charge you for it, B) Schedule it about 12Hrs later than you need it, and C) Blow smoke about what the real issue is.. "long baggage carousel", "safety issues", and of course "rules is rules" - all excuses I've heard in the past. I should qualify my rant by mentioning the good service I did receive, but then again, this was from the fellow collecting my 'extra' money. Good thing he was there I mean all my money was heavy and hard to carry, I'm sure glad he could lighten the load. Thanks Air Canada! Go buy yourself another strike - or better yet replace more of your walmart greeters with computer check-ins. their workload was much too heavy before, and now they're drained after a long day of being useless.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Really made Grieving....grieving"

Review

While travelling to Toronto, Ontario to retrieve my son's cremated remains and some of his personal belongings, I can only say that this airline made the entire trip a horrible, terrible experience. From the customer service person in the security lineup who breezed through with an "Elite VIP" even while I voiced my concern about being nearly late on the outbound flight because of weather related backups, to the !$@##$ agent on the return leg the same day who made me lug all of his personal effects, a guitar, and his cremated remains all over Pearson Terminal. Thanks also Air Canada for removing any sort of Bereavement fares, and for saying I would have to pay all costs for any even minor extra baggage in this case. NEVER, never, never fly this airline if at all possible. I would really hope they would remove the name of a good country from their corporate name. Air Nocare would be much more appropriate!!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Dont Fly Air Canada"

Review

YYZ - GRU July 1st 2011..An incredible nightmare of exhaustion! Flight delayed for over an hour due to `mechanical problems` and lack of parts in YYZ. Then around 2:30 am the Flight deck Crew walked out.. Boarding attendants had no information as the the flight cancellation until 20 miniutes later.. By 3:30 am passengers had to make the 2 km trek to the arrivals area rent another $2.00 cart and retrieve their luggage.. Hotel and meal vouchers were given out.. Whoopee ! Not worth the paper they were written on as nothing open to get a meal and with re-checkin scheduled an hour away at 4:30 am most wouldn't have time to get to a hotel and return.. At 4:30 am with bodies laying all over the soiled Terminal carpeting ! no check in was open until 5:am. Wow One checkin opened ! Then by 5:30 2 more personnel arrived.. What 3 staff to review documents, Passports > Visas weigh & tag luggage for over 200 passengers..That`s Service eh ! With the arrival of the additional 2 staff the long abused and sleep deprived passengers broke into applause & a few Jeers.. Within a few minutes the Police arrived equipped with lots of crowd control tools and stood in a line with an Air Canada Supervisor and a motley crew of airport security glaring at the passenger lineup.. Very Impressive and Canadian eh. They must have figured that the Brazilian families and business people were Vancouver Hockey rioters, certainly not Tourists and investors in Canada eh ! Topping all the for mentioned the aircraft itself must have been a reincarnation of the Gimli Glider.. Too shabby for words..Galley latches broken lavatories obviously needing some sanitation care. threadbare carpeting, seating smelling of feces. Arriving in GRU Baggage that was tagged for connecting flight designations and many were unaware that their had to claim their bags before customs and lug them back up to checkin again.. Yes I along with 200 + customers are plenty Peed off..

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"We missed our cruIse ship because of air canada"

Review

We flew out on a nice winter day from Thunder bay we had to go to NYC because that is were our cruise ship left from .Well when we got to Toronto they cancled our flight . We were put on stand by because there was fog . We waited 22 hours then we planed to be on our way but they delayed the flight by 3 1/2 hours . We had to be at the dock for the ship at the latest by 3 because it was going to be leaving at 4:30 well we got to NYC and what do you know we landed at 4:08 if our first flight was not canceled we would have been there the night before . We get to the cruise ship and it had already left so back to the airport we went . We complained that it was there fault that we missed it . They said sorry and gave us each a free flight to the island that the cruise was going to stop at . Here's the problem they only flew to the second last island the boat was going to stop at . We missed 4 days out of a 7 day cruise ship and the cruise ship company was not going to pay us back for the time we lost on the ship in the end going home Air Canada canceled our flight going back home but that's because of a freezing rain storm . when we got back to Thunder Bay 2 out of the 3 of us luggages were lost . I will give them one thing that they gave us the free tickets because hey made us late but I will never fly with them aian

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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