Air Canada Reviews | Opinions of Air Canada shared by travelers



Air Canada

Air Canada logo
IATA code:AC
ICAO code:ACA
Alliance: Star Alliance
Overall Satisfaction:
1.8 out of 5
22.2% of people who wrote a review recommend flying with Air Canada.
19.4% of people who wrote a review think Air Canada offers a good value for money.
58.3% of people who wrote a review think Air Canada offers a very poor customer service.
Classes of service
Economy
80.6%
Business
16.7%
First
2.8%
Customer Service
Excellent
16.7%
Good
2.8%
Satisfactory
11.1%
Poor
11.1%
Very Poor
58.3%
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How is Air Canada ranked...?
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#3
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#4
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#17
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#21
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#22
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#23
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Air Canada Reviews

"AC went above and beyond"

Review

First off, for those that complain about delays, don't bother. Delays are part of flying, and AC has one of the best on time records of any carrier, so just live with it.

I was flying from Ottawa-Toronto-Vancouver-Sacramento but due to bad weather in Ottawa, the flight was delayed. Upon arrival in Toronto, I, along with about 100 other people, were lined up to go through screening when an AC concierge went through the line and pulled me, and a few others, out as we had flights we were going to miss. He promptly took me to the AC desk, checked to see if my flight was gone, it was, then proceeded to put me on standby for the next flight to Vancouver in another 1/2 hour. I was lucky enough to get on that flight, in first class even though i had booked the entire trip as economy.

Service I received was top notch, not only on the plane, but when trying to get my flight. I have nothing bad to say about AC...one of the best!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Chokingly Poor customer service"

Review

If it wasn't for the tag on his shirt , I could have mistaken the station "manager " for someone from the competition giving his 100% to drive customers away . Add to this the clerk , who insisted to go by the book only to realise that she made a mistake !!!!

I had 2 bags , one weighed 23.8 , the other 25.4 . Both bags were already wrapped . Before wrapping them , I weighed them both and was informed by the person at the wrapping station that 23.8 was OK .

At the air canada counter , the clerk insisted that I unwrap both bags, remove 0.8 from the first one and make it 23 even , put the 0.8 in the heavier one because , since I am paying $ 100.00 for the extra bag, It could hold up to 32 kg .

I tried to reason ( in vain ) with a rude clerk who blamed me for not going on Air canada site and learning about the rules. I was in complete chock for what she wanted to put me thru . I mean wouldn't it be better for the porter (assuming the porter well being is the air line primary concern ) to carry 24 and 25 instead of 23 and 26 ?

She must have seen my disappointment and chock . She called her so called supervisor . I have never seen anything like that . You would get a better customer service at Mc Donald . He literally told my brother who was explaining the situation to him that travelling next time with air canada should not be a choice for us .

I will never ever travel with air canada again . Would not wish this carrier even to my worst enemies

I don't think Air canada is in a position to drive customers away . Now I know why Air canada is going out of business . Now I know why sooo many people are loosing their jobs . I think management is mostly responsible for hiring the wrong people and for the lack of training ...air canada need to invest more in their employees and provide them with the training they need to treat the clients right .

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Wendy Powers"

Review

I don't care what anyway says, Air Canada ALWAYS delivers. 6 trips to Australia and they are the best. Would never consider any other airline. Staff are nice and the direct flight to Australia is amazing. Airline price is very competitive as well. If anyone has complaints, try flying with a competitor and see how nasty they are. I am so proud of Air Canada and was delighted to see many Aussies boarding the plane when I was last in Sydney. My ONLY complaint is that I had a really sore butt after the 15.5 hr flight, but I guess after sitting on your butt that entire time, it is to be expected. Keep up the continuous good work after the 25 of yrs of travelling with you. The staff are great.

Conclusion
Value for Money:No
Customer Service:Excellent
Cabin:Economy Class
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"Worst airline company ever"

Review

This is simply by far the worst airline ever. I have had server all many flights but from checking in to arriving at the airport to when I leave I have had the worst experience several times with AC. Their customer service dept is pathetic, welcoming , help and everything else is the worst. AC if you are reading this please take this seriously and make some changes. I will be taking this up with head office As I never thought traveling would be this difficult. For passengers please don't fly with AC again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Do not fly with Air Canada"

Review

Arrived at La Guardia airport to check in for flight from New York to Toronto. This flight was due to depart at 17:30, but was delayed to 18:15. We were not given any reason for this delay but assured that we would still be able to make our connecting flight from Toronto to Sydney (via Vancouver).

We were finally boarded at 18:30 (15 minutes after scheduled take-off). We then sat on the tarmac for 3 hours. During this time the pilot announced that there was a maintenance issue with the plane and we would need to de-plane as this plane would not be flying tonight. He then advised that due to traffic issues it would take a long time to get back to the gate. The flight crew were unable to assist with any questions regarding connecting flights, at one point, one of them loudly explained that she “had no idea what was going on”. During this three hour wait, customers were not offered food or beverages. On your website you claim the following:
In the case of delays of more than 60 minutes on the aircraft, when it is deemed safe, practical and legal, we will provide beverages and food. You'll also be free to use your cell phone or computer, and move around the cabin.
This did not occur at any point.

Once the plane was back at the gate, every passenger was directed to the Air Canada agents at the boarding gate. There were three agents at computers and at least four others also standing behind the desks. My fiancé and I went to the back of the line, which by that time was over 100 metres long. No Air Canada agents walked down the line to ask if any passengers had urgent connecting flights, or if they could wait for later flights for non-urgent travel. No agents walked down the line to check if passengers were okay or advise what the various alternatives available were. There was zero communication from any Air Canada staff until we got to the front of the line at approximately 23:00.

As we were waiting at the front of the line, an Air Canada agent loudly complained that she wanted to go home. I understand that she may have had a long day, but complaining loudly in front of stranded passengers is unprofessional.

We were finally served by an agent and advised that we had been re-booked onto a flight leaving New York on Sunday 7 October. My fiancé is a teacher and was required to be at work on Monday 8 October so this was not an option. We were advised that to be re-booked on another airline would require us to pay for a hotel out of pocket. This was also not an option.

The agent was then able to advise that she could get us on flight to Toronto, leaving at 23:35, provide us with overnight accommodation in Toronto, and then re-direct us to Los Angeles from Toronto, where we would be booked onto a United Airlines Flight from LAX to Sydney. I received a printed itinerary from the agent which advised that our seats were confirmed for both flights.

We flew to Toronto and were shuttled to the hotel. We returned to Toronto Airport at 14.30 to check in for our flight. It was here that I was informed by an Air Canada check-in agent that we were not booked for United Airlines flight. We were directed to the ticketing agent, who was next to useless. He refused to call United Airlines due to issues that Air Canada has been having with them and was unable to book us on any flights to Sydney. He advised that our best option was to go to LAX and see United Airlines to check if we could make the flight. As this was the only option presented to us by Air Canada we boarded the flight to Los Angeles, which as usual was late in taking off and landing.

Upon arrival in LAX we were met by an Air Canada agent named Rosanna. She advised that we should run to the United Airlines Terminal (Terminal 7) to see if we could still make the flight. Upon arrival at Terminal 7, we were advised by United Airlines that Flight had been overbooked for days and our names did not even appear on their system. They apologised for any inconvenience this may have caused, but as we were not United Airlines customers we would need to go back to Air Canada for alternative arrangements.

We returned to Air Canada Terminal 2 to find the Air Canada desks empty. We asked LAX security to contact an agent and Rosanna came to meet us. She was the most helpful Air Canada staff member we came across. She was understanding and empathetic to our situation and did all she could to help us. Her patience and wonderful customer service calmed us, in what was a very frustrating situation.

Rosanna called a few Star Alliance airlines to see if we would be able to fly with them. All airlines were fully booked despite her repeated attempts to get us on any of their flights. The only available option was to book us an Air Canada flight to Vancouver. From Vancouver we would then be able to get to Sydney. As there were no economy flights available we were booked into business class. This was also a goodwill gesture to make up for Air Canada’s incompetence and inability to get us home in a timely fashion. Rosanna then advised that we would be given accommodation in Los Angeles for the night as well as accommodation for our day in Vancouver as it was past midnight by this time and we would need to meet her at 05:00 to check in for our flight.

We arrived at LAX at 05:00 and Rosanna was there to check us in for our flights to Vancouver and Sydney. We thanked Rosanna for her assistance. I would like to thank her once again for her exceptional service and very much hope that you will be able to pass this on. Rosanna is an asset to your company and it is very unfortunate that she is the only Air Canada staff member with whom I have had such a positive experience.

Upon arrival in Vancouver, we were directed to the Air Canada ticketing agent to be given our hotel and food vouchers. Once again we were confronted by another rude Air Canada employee who advised that he was not interested in what happened to us, told us that we were not really entitled to accommodation and food vouchers, nor were we entitled to business class tickets. The only reason he did not change this was because he could not be bothered. He also blamed United Airlines despite the fact that Air Canada was clearly at fault and not United Airlines.

We were able to rest at the hotel and made our way to the gate. On arrival at the gate at approximately 22.00 we were advised that a document check was required. We gave the agent our passports and boarding passes. He advised that we would be able to use the Maple Lounge until boarding commenced.

We arrived at the Maple Lounge and were advised that they would be able to change our seats so that we could sit together. Five minutes before boarding, we were called back to the desks to be given our new boarding passes. These passes now showed that we were sitting in Economy and not Business Class as previously advised. On questioning, the Air Canada staff in the lounge directed me to Mitch Dobbie.

My experience with Mr Dobbie was the complete opposite of my experience with Rosanna. Mr Dobbie rudely advised that since we hadn’t paid for business class tickets we were not entitled to use them. It was not Air Canada policy to put Economy Class passengers in Business Class (no matter the circumstances) and that we were “given a false expectation”. Clearly Air Canada gave me the “false expectation” that I would arrive home on time and be given friendly, helpful service. Mr Dobbie refused to acknowledge Air Canada was at fault and after some discussion over the issue loudly exclaimed “If you aren’t happy with those seats I can just take your bags off the plane”. I acknowledge that my patience was wearing thin at that point and that I was angry, however, I am still a paying customer and refuse to be threatened with being stranded. Mr Dobbie’s behaviour was rude and completely uncalled for. It was unprofessional and took place in front of all passengers awaiting boarding. I hope that this feedback is also passed on to Mr Dobbie and his supervisor so that he can be informed that this type of behaviour is unacceptable.

I would also like to add, that contrary to Mr Dobbie’s statement that Air Canada does not let Economy Class passengers get pushed up to Business Class, an Australian passenger we had met at the airport some days previously advised that he was now in Business Class after getting pushed off two other Air Canada flights.

I have been very disappointed in my experience with Air Canada. Their airfare was not the cheapest available at time of purchase, but I chose to fly with them as I had heard many good things, not only about the airline, but about the service. With the exception of my experience with Rosanna at LAX, at no point did I feel that any Air Canada agent cared about my problem or make a concentrated effort to help me. We were simply passed from one person to another to get rid of us.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"filthy"

Review

Please clean toilets at least once on each flight. All you have to do is clean up paper...not room to dispose of towels. 1400$ 16 hour flight, seat did not recline, no pillows available except to purchase! We were exhausted and very uncomfortable.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Worst airline ever!"

Review

Air Canada is the worst airline ever. A lot of the problems with air Canada lies with their management. Their management is just as worst as their staff. No one knows or cares about anything.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Air Canada NEVER Again"

Review

Air Canada has their own set of rules when it comes to service. Most Airlines have a cut off of 30 minutes from departure. Air Canada has a 60 minute cut off that is NOT disclosed on their online ticket purchase documentation. My wife had terminal cancer and we arrived 50 minutes prior to departure. We were rudely told that we had missed our flight and were told that our money would NOT be refunded. We talked to two different reservations personnel in Montreal who were apathetic and the male even hung up on me. Their solution was to to charge an additional $700 to put us on the next flight after we had already paid in FULL. My wife was not feeling well, was on chemo and terminally ill they took none of these facts into consideration. These guys are jerks, do not have to compete or be good to their customers because they are owned by the Canadian Government. I will never fly or recommend Air Canada to anyone ever again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Poorest airline ever traveled on"

Review

I flew Ycd to YZF via YVR and YEG and every leg of this trip there was a delay and further delay. I have flown Air Canad/Jazz about 10 times in the past two years and all but two were delayed more than one hour up to two days. My family and I have flown Air Canad more than 30 times (some locations there is no choice) in the past three years and 90% of been very poor. One flight from Vancouver to Victoria on a a dash 8 and a woman behind me was told she had to get off "as we are overweight". She was made to get off the aircraft on the tarmac at YVR in pouring rain and walk in to the terminal (about 100 feet). Class. She may have been standby or what ever however you would think they would do their weight and balances before loading the plane. Their pretzels are worse than plain dough.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worse airline"

Review

I will never ever travel wid air canada. The service is really bad all da employers r rude to da next level. No one deserves that cuz we pay for good service and friendly employers but they r just too rude

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:First Class
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Sat, 12/08/2012 12:22 AM
5 years ago

Speaking of being rude...can you please learn to spell or quit be so lazy as to not take the time to actually write a word correctly please? Thanks.