Air Botswana Reviews | Opinions of Air Botswana shared by travelers



Air Botswana

Air Botswana logo
IATA code:BP
ICAO code:BOT
Overall Satisfaction:
1 out of 5
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#1
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Not rated
#1
78.7 total score
8 reviews
75% Recommended
88% Value for Money
3.8/5 Customer Service
#2
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
81.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#6
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#7
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#8
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#9
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#10
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#11
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#12
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#13
32 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#14
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#16
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#17
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#22
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#26
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#27
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#28
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#29
17.5 total score
7 reviews
0% Recommended
0% Value for Money
1.6/5 Customer Service
#30
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Air Botswana Reviews

"DON'T DO IT"

Review

I will NEVER fly Air Botswana again. WARNING to anyone who is considering flying with them: if you expect even mediocre customer service, do yourself a favor and STAY AWAY. Our experience was this: We were supposed to fly from Maun via Air Botswana to land in Johannesburg, landing at 4 pm with a full four hours to spare before our long haul flight back to the US via Delta (one to Atlanta, with a second to Phoenix). When we arrived at the Maun airport, chaos had ensued. What appeared to be a huge tour group had the spotlight and despite reaching the front of the line to check in, we were completely ignored as the attendants told us they needed to tend to others first. Service was exorbitantly slow as there were only 2 attendants who were HAND WRITING boarding passes. After an hour of waiting we were told the flight was oversold and we would not be getting on. We’re convinced that although we had booked our flights 6 months earlier, we were bumped, along with about 20 others, from the flight in favor of the tour group. You can imagine the hysteria as the majority of the 20 had connecting flights in Johannesburg. The attendants assured us that we would get on another plane that was routed to Cape Town, but would first stop in Johannesburg to drop us off by 6 pm. We found this odd, but at that point had no other choice. It was only after we boarded the plane that we discovered we were instead going to Gaborone, and from there, another plane would take us to Johannesburg immediately. When we reached the Gaborone airport, the Air Botswana rep there was extremely confused why we had arrived, told us we had been straight up lied to, and would have to wait another 1.5 hours to take off. Not surprisingly, the flight was further delayed, so we finally arrived in Joburg at 8:30, minutes after our second leg to Atlanta took off. We were extremely upset but told we’d be waitlisted for the next Delta flight out - which unfortunately was not for a full 24 hours. The real kicker? We were told – ‘here is what YOU will owe us. $650 USD.’ Still can’t quite comprehend how they had the gall to say this to our faces, but at this point, nothing surprised us. No reps from either Air Botswana or Delta were available to give us a definitive answer on whether we’d be guaranteed to be on the flight, so off we went to a local hotel in hopes of returning the next day to get everything straightened out.

The people who work for this airline not only have the poorest customer service skills I have ever witnessed, but it was almost as if they had been taught to just push the issue on – and there is ZERO accountability. When we arrived on day 2 to try to check in to Delta, we were told that we were in fact waitlisted and only had a 50/50 shot of getting on the plane. There is one flight out per day and they subsequent flights were all booked solid. We were beginning to think this nightmare might continue on for days and days. Surely there had to be SOME carrier going to ANY city in the US that could accommodate us. There was. Two in fact. However, Air Botswana would need to book it for us – and they flat out refused. The supervisor had no interest in dealing with us so instead, we had to attempt to work with a fool that continued to laugh and sneer at us the entire time we were trying to explain and resolve the situation. His resolution? Roll the dice and see if we could get on the flight. After all, 50/50 isn’t bad. We were BEYOND upset given we had made it abundantly clear that we had to get back ASAP for work. Things did get heated, but I was taken aback when he actually YELLED at me and told me that if I continued to be aggressive in my attempts to get something else booked, he wouldn’t help us at all.

We were only able to get on the Delta flight thanks to their management staff; the Air Botswana rep ran away and was never to be heard from again. Go figure, they also lost our luggage. I could not be more appalled at the way Air Botswana operates. I WHOLEHEARTEDLY believe they should not be in business, which is why I plan on posting this on absolutely every travel site I can find!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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