Spread the word...
Air Berlin Reviews
"Lost luggage does not mean bad customer service of the airline"
Did you even know that airlines,no matter which ones, NEVER EVER get to touch luggage ?
The luggage is carried by airport carriers from checkin to the
aircraft...the airlines only carry baggage while flying...AIR BERLIN
PERSONNEL DOES NOT EVEN GET TO SEE YOUR BAGGAGE !!
The problem isn't Air Berlin as such but Berlin Tegel airport. It's a
luggage black hole. More seriously, it was never designed as a
connecting airport and the baggage systems are all designed to deliver
bags to the carousels in arrivals, not to sort them and deliver them to
other aircraft. Air Berlin shouldn't even be at Tegel now, the new
Berlin-Brandenburg airport should have opened last year and they were
within 3 weeks of transferring their operations there when the new
terminal building failed its fire safety certificate inspection.
There's still no firm date for the new airport will actually open as a
working solution has yet to be found and implemented to extract smoke
from the building in the event of a fire.
In the meantime it would be a good idea to avoid short connections in
Tegel (TXL) unless you're travelling hand baggage only, and for Air
Berlin to devote more resources to reuniting passengers with their bags
after the airport has delayed them.
Lately JFK organisation has tured out to have the same issues. Yes,
all airlines lose luggage, it's not actually the airline most times, but
the airport staff. However how they handle it is never great with most
airlines...and sometimes business comes first. But services on board, or in the call center, they are the ones creating such a good airline as Air Berlin, leaving aside the small prices offered. Companies have to get also profit... they are not all charity ;) And do you know how much costs an airline has to make to exist ? No one works for free, and there are fees, and there are thousands of people working in order to create what you see as a bag company for the faulty job of some guys in an airport!!!
"Absolutely NO Customer Service"
Be warned, AirBerlin doesn't do customer service...except a bit on Twitter and Facebook.
Here is my experience in full http://www.airberlinlostmybags.com
I am still waiting for compensation...
"AVOID THIS AIRLINE AT ALL COSTS"
There's a good chance they will LOSE YOUR LUGGAGE and, if you have a connecting flight like I did, they will GIVE YOUR TICKETS AWAY TO OTHER PEOPLE if your first flight is delayed through NO FAULT OF YOUR OWN. I arrived in LAX 10 hours later than I was supposed to and with NO LUGGAGE. Customer service is NON EXISTENT, even in Düsseldorf, a supposed "hub" for AB. DON'T FLY THIS HORRIBLE AIRLINE EVEN IF IT WOULD SAVE YOU A FEW BUCKS!
"Baggage lost probability if very high"
Very high probability of baggage lost. Not delayed, LOST.
"WARNING! Lost luggage for 11 days now"
Flew from gothenburg airport via Berlin Tegel to Munich! First shock: berlin tegel - horrible old fashioned airport, unorganized with signs hanging everywhere, hard with a tight connection.
Landed in Munich, no luggage in sight. Lost and found office searched for it, they had no idea where it was, but they said: "We THINK its still in berlin since you had a short connection" . Got a "sorry" from the staff and a "IF we find it we will call" .. Great . Two weeks in germany without any clothes, allergy/astma medicines, gifts to my german friends. Constantly calling Aerogate Munich lost and found and is getting through the call 2 times and they still dont know where the luggage is the first days. After 5 days its the Berlin office responsibilty to handle lost luggage. Getting on their hotline several times and is after one week only able to reach them once with a "sorry no news lugggage still gone" . Contacting berlin airport directly on day 8 and is getting several different numbers to different air berlin offices, and is still not getting a hold of anyone.
Has been sending several emails to air berlin offices in both munich and berlin and no response.
MY LUGGAGE MIGHT BE GONE FOREVER AND NO ONE CARES, CUSTOMER SERVICE DOESNT EXIST AT AIR BERLIN !!
BIG WARNINGS FLYING WITH THIS AIRLINE! I READ HUNDREDS OF COMPLAINTS ONLY ON THEIR TWITTER ACCOUNT WITH LOST LUGGAGE CASES!
Im starting to think Air Berlin are THIEVES! keeping peoples luggage and not giving them back!!! SHAME ON AIR BERLIN!
I paid 400 euros for a roundtrip between sweden and germany and what do I get? And overpriced ticket and lost luggage!
IM WARNING EVERYONE TO THINK TWICE BEFORE FLYING WITH AIRBERLIN AND CHECKING IN LUGGAGE!
I have been flying worldwide and my luggage never got lost with any other air lines, and here I board a 40 minute flight to Berlin and my luggage gone missing!
HOW IS IT POSSIBLE THAT NO ONE KNOWS WHERE A SUITCASE IS AFTER 11 DAYS? And after boarding such a short flight it cant be that hard to trace a suitcase down?
At the airport in Sweden my friend that checked if my luggage maybe got stuck in sweden got told my luggage ticket number was never registrered when it left the airport, the number doesnot exist in their computer system. So my suitcase does currently not exist ! What is this!?!?!
AIR BERLIN DOESNT CARE ABOUT THEIR PASSENGERS! BIG WARNINGS TO ANYONE WHO IS THINKING ABOUT FLYING AIR BERLIN!
I will keep spreading this in social media Air Berlin, but I guess you will just keep ignoring this like everything else?
because the delay of freight, the transfer time too short, lost our family 3 luggage, after arriving CPH, wait 5 hour got 1 luggage, wait 4 days my princess cruise help follow luggage, at Berlin, my wife got her luggage, but mine was waiting 14 days after my return JFK still didn't get my luggage, I knew this Europe luggage transfer handle by a Novia company, airline can blame them, but the thing is they didn't email customer, or give a proper phone number to claim, even JFK cuastomer service no one answer the phone. so never use their airline, they don't want provide service to customer, AA as a partener seem don't take responsible to help, Novia company will ship my luggage through Delta air to me later. I follow CPH airport myself, don't think airline will trace for you, if you don't trace yourself. possible more than one month still can not find. web page baggage search result not correct alway pending, only Luggage transfer service center can find for you! and compensation need see recipt, not daily payment, very disappointment their service.
"Find another way to go"
We were pushed onto Air Berlin by out frequent flyer company in spite of their reputation because they were the American Airlines' new “partner”. The flight from New York to Berlin (en route to Krakow) was 1 hour and 45 minutes late to take off with no explanation. This caused a problem with the continuing fight, so they announced the we needed to rush to meet the flight. The Berlinairport has only roll-up stairs, buses to the terminal, a nightmare of ramps and stairs, and then secondary buses. We are elderly and we left a bag with our medications on the last bus. We inquires about it in Krakow. We were given a strip of paper with a telephone number of the Berlim lost-and- found, which had been disconnected. With the help of local people, we eventually secured a series of numbers from various unspecified Air Berlin personnel, only one of which worked. The party on the end of that call hung up on us. On the way home, we stopped in Berlin. We located the lost-and-found and waited until we were in danger of missing or flight. The line waiting for service never moved over the considerable time we were there. After arrival, we made a claim on the Air Berlin website. Nothing was returned to us, of course, and we expect nothing.
Air Berlin needs decent administration. Stay away for now.
"Terrible service with no one to help"
On the 18th of January, myself and another traveler had a flight from Düsseldorf to Berlin. Our flight left at 6:20am and between traffic and weather, we arrived at the airport at 5:48. We rushed to the ticket counter and the time, literally, was 5:51. While trying to check-in, we were told ( by the person who was checking us in) that we just missed the deadline for check in. Airberlin did nothing and didn't try to help us get on that flight or obtain another flight with money we had already paid for our previous flights. To make a long story short, I lost that money and the only way to get on another flight, I would have to buy another ticket in full.
AIRBERLIN IS THE WORST AIRLINE EVER!!
"Air Berlin ist sehr gut!"
Recently, my wife and I took the train from Paris-Dusseldorf, then travelled nonstop to LAX on airberlin. This was our first time flying on this airline, and we were pleasantly surprised. We chose this airline solely because of the low business class fares which were unbelievably cheap compared to the larger European carriers. All personnel were friendly, courteous and eager to help us in any way possible. Check in was quick and routine, boarding was equally smooth and efficient, The A330 business cabin was very comfortable, with AVOD at each seat, and a good choice of audio and visual programming. Food and beverage service was first-rate, and the flight attendants were professional and accomodating. Overall, neither my wife or I, both frequent international travellers, could fault air berlin. For those extra picky fliers who go out of their way to find faults with airlines, there are a few things you should know before booking this airline. Although it may have been a meager, low cost carrier in its early days, that is no longer the case with today's service and new aircraft which continue to expand the fleet and operations to more markets. Business class isn't over the top pampering that comes with higher prices, but it is comfortable and far superior to anything else available at this price point. And, yes, as some have pointed out before, the seats do not fully recline to a flat sleeping position, but are comfortable nontheless. Seat pitch and width are very accomodating--even for my 6'3" frame. Also, the amenity kit, though quite servicable, may seem skimpy to those of international, long haul carriers. Otherwise, it's two thumbs up for this up and coming airline.
"Incompetence made worse by lack of Customer Care"
My Air Berlin flight left JFK almost 10 hours late. Customer Service was almost non-existent and made no effort to transfer passengers to other flights. Adding insult to injury, passengers were offered a meagre $15 food voucher to cover expenses during the 10 hour wait at the airport.
On arrival in Rome, I and numerous others found that our luggage did not get on our plane. Although my luggage did arrive the following day, it took Air Berlin five days to send it to my hotel.
It is now several months since my return home and I've wasted further time trying to get compensation from air Berlin. Mostly their so-called "customer service" staff just ignore my correspondence or create lies to avoid responsibility. The level of incompetence and disregard for customers is apalling. I still have not received compensation.
If you wanted to be treated like garbage, you will enjoy traveling Air Berlin. If you want a decent experience, try any other airline.