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Air Berlin Reviews
Don't use this airline if you want you luggage.
"LOST + DAMAGED BAGGAGE"
7 out of 8 pieces of the four of us were missing. After we filed at JFK, not only they did not fill out the reference number (which we realized afterwards) but also they NEVER picked up the phone number they provided in the next 5 days. After 4 days, 5 pieces arrived at 1:30 AM with two suitcases broken, the food in it gone bad and contents broken. I called Germany (the baggage center) several times to claim but no success in getting some one.
The people that I talked with say they cannot even track where the baggage is, although I have the tag number. Isn't this supposed to be trivial for a business whose job is to transport people and goods? Terrible terrible experience.
"Lost my bags"
Airbelin did what they do best. They lost our bags on direct flight from their hub airport.
"Never ever again air berlin"
Lets start by saying that i will never fly with air berlin again!
U can consider me as a frequent flyer that flew business class from berlin to cancun
Lets start by the boarding where u dont feel welcomed at all and for the take off u see the crew reading a magazine or newdpaper what makes u feel really safe (not)
The crew deside for you for an 11 hour flight when u can eat even if u are in business class so what is the point of flying business..is it for the seats that dont een go flat! Or is it for the toilets what is not replanished with toilet paper or is it for feeling that u are bothering the crew when u ask them something while they are obvisiouly busy with reading there magazine and drinking there tea.
Lets just say dont ever go and stretch your legs in the back u might interupt the crew that are busy with the service and after they spil wine on you they give you a look that is your own fault by being there in the first place! Regarding the service u better bring something with you even as a business class passengers or else you will starve and safety wise they dont care if u have your seatbelt on or off they are all busy with reading so please dont disturb!!
"Lost luggage does not mean bad customer service of the airline"
Did you even know that airlines,no matter which ones, NEVER EVER get to touch luggage ?
The luggage is carried by airport carriers from checkin to the
aircraft...the airlines only carry baggage while flying...AIR BERLIN
PERSONNEL DOES NOT EVEN GET TO SEE YOUR BAGGAGE !!
The problem isn't Air Berlin as such but Berlin Tegel airport. It's a
luggage black hole. More seriously, it was never designed as a
connecting airport and the baggage systems are all designed to deliver
bags to the carousels in arrivals, not to sort them and deliver them to
other aircraft. Air Berlin shouldn't even be at Tegel now, the new
Berlin-Brandenburg airport should have opened last year and they were
within 3 weeks of transferring their operations there when the new
terminal building failed its fire safety certificate inspection.
There's still no firm date for the new airport will actually open as a
working solution has yet to be found and implemented to extract smoke
from the building in the event of a fire.
In the meantime it would be a good idea to avoid short connections in
Tegel (TXL) unless you're travelling hand baggage only, and for Air
Berlin to devote more resources to reuniting passengers with their bags
after the airport has delayed them.
Lately JFK organisation has tured out to have the same issues. Yes,
all airlines lose luggage, it's not actually the airline most times, but
the airport staff. However how they handle it is never great with most
airlines...and sometimes business comes first. But services on board, or in the call center, they are the ones creating such a good airline as Air Berlin, leaving aside the small prices offered. Companies have to get also profit... they are not all charity ;) And do you know how much costs an airline has to make to exist ? No one works for free, and there are fees, and there are thousands of people working in order to create what you see as a bag company for the faulty job of some guys in an airport!!!
"Absolutely NO Customer Service"
Be warned, AirBerlin doesn't do customer service...except a bit on Twitter and Facebook.
Here is my experience in full http://www.airberlinlostmybags.com
I am still waiting for compensation...
"AVOID THIS AIRLINE AT ALL COSTS"
There's a good chance they will LOSE YOUR LUGGAGE and, if you have a connecting flight like I did, they will GIVE YOUR TICKETS AWAY TO OTHER PEOPLE if your first flight is delayed through NO FAULT OF YOUR OWN. I arrived in LAX 10 hours later than I was supposed to and with NO LUGGAGE. Customer service is NON EXISTENT, even in Düsseldorf, a supposed "hub" for AB. DON'T FLY THIS HORRIBLE AIRLINE EVEN IF IT WOULD SAVE YOU A FEW BUCKS!
"Baggage lost probability if very high"
Very high probability of baggage lost. Not delayed, LOST.
"WARNING! Lost luggage for 11 days now"
Flew from gothenburg airport via Berlin Tegel to Munich! First shock: berlin tegel - horrible old fashioned airport, unorganized with signs hanging everywhere, hard with a tight connection.
Landed in Munich, no luggage in sight. Lost and found office searched for it, they had no idea where it was, but they said: "We THINK its still in berlin since you had a short connection" . Got a "sorry" from the staff and a "IF we find it we will call" .. Great . Two weeks in germany without any clothes, allergy/astma medicines, gifts to my german friends. Constantly calling Aerogate Munich lost and found and is getting through the call 2 times and they still dont know where the luggage is the first days. After 5 days its the Berlin office responsibilty to handle lost luggage. Getting on their hotline several times and is after one week only able to reach them once with a "sorry no news lugggage still gone" . Contacting berlin airport directly on day 8 and is getting several different numbers to different air berlin offices, and is still not getting a hold of anyone.
Has been sending several emails to air berlin offices in both munich and berlin and no response.
MY LUGGAGE MIGHT BE GONE FOREVER AND NO ONE CARES, CUSTOMER SERVICE DOESNT EXIST AT AIR BERLIN !!
BIG WARNINGS FLYING WITH THIS AIRLINE! I READ HUNDREDS OF COMPLAINTS ONLY ON THEIR TWITTER ACCOUNT WITH LOST LUGGAGE CASES!
Im starting to think Air Berlin are THIEVES! keeping peoples luggage and not giving them back!!! SHAME ON AIR BERLIN!
I paid 400 euros for a roundtrip between sweden and germany and what do I get? And overpriced ticket and lost luggage!
IM WARNING EVERYONE TO THINK TWICE BEFORE FLYING WITH AIRBERLIN AND CHECKING IN LUGGAGE!
I have been flying worldwide and my luggage never got lost with any other air lines, and here I board a 40 minute flight to Berlin and my luggage gone missing!
HOW IS IT POSSIBLE THAT NO ONE KNOWS WHERE A SUITCASE IS AFTER 11 DAYS? And after boarding such a short flight it cant be that hard to trace a suitcase down?
At the airport in Sweden my friend that checked if my luggage maybe got stuck in sweden got told my luggage ticket number was never registrered when it left the airport, the number doesnot exist in their computer system. So my suitcase does currently not exist ! What is this!?!?!
AIR BERLIN DOESNT CARE ABOUT THEIR PASSENGERS! BIG WARNINGS TO ANYONE WHO IS THINKING ABOUT FLYING AIR BERLIN!
I will keep spreading this in social media Air Berlin, but I guess you will just keep ignoring this like everything else?
because the delay of freight, the transfer time too short, lost our family 3 luggage, after arriving CPH, wait 5 hour got 1 luggage, wait 4 days my princess cruise help follow luggage, at Berlin, my wife got her luggage, but mine was waiting 14 days after my return JFK still didn't get my luggage, I knew this Europe luggage transfer handle by a Novia company, airline can blame them, but the thing is they didn't email customer, or give a proper phone number to claim, even JFK cuastomer service no one answer the phone. so never use their airline, they don't want provide service to customer, AA as a partener seem don't take responsible to help, Novia company will ship my luggage through Delta air to me later. I follow CPH airport myself, don't think airline will trace for you, if you don't trace yourself. possible more than one month still can not find. web page baggage search result not correct alway pending, only Luggage transfer service center can find for you! and compensation need see recipt, not daily payment, very disappointment their service.