Air Berlin Reviews | Opinions of Air Berlin shared by travelers



Air Berlin

Air Berlin logo
IATA code:AB
ICAO code:BER
Overall Satisfaction:
1.6 out of 5
14.3% of people who wrote a review recommend flying with Air Berlin.
25% of people who wrote a review think Air Berlin offers a good value for money.
67.9% of people who wrote a review think Air Berlin offers a very poor customer service.
Classes of service
Economy
92.9%
Business
7.1%
First
0%
Customer Service
Excellent
10.7%
Good
0%
Satisfactory
3.6%
Poor
17.9%
Very Poor
67.9%
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How is Air Berlin ranked...?
#1
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#2
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#3
40.4 total score
23 reviews
30% Recommended
39% Value for Money
2.3/5 Customer Service
#4
27.7 total score
28 reviews
14% Recommended
25% Value for Money
1.7/5 Customer Service
#1
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#2
55.6 total score
6 reviews
33% Recommended
83% Value for Money
2.8/5 Customer Service
#3
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#4
53.3 total score
9 reviews
44% Recommended
56% Value for Money
2.8/5 Customer Service
#5
52.7 total score
8 reviews
50% Recommended
63% Value for Money
2.5/5 Customer Service
#6
48.9 total score
25 reviews
44% Recommended
52% Value for Money
2.4/5 Customer Service
#7
47.1 total score
28 reviews
46% Recommended
54% Value for Money
2.2/5 Customer Service
#8
44.7 total score
22 reviews
36% Recommended
41% Value for Money
2.5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#20
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#22
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#23
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#24
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#25
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#26
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#29
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#33
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#34
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#35
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#39
24 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#40
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#41
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#47
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#48
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#60
42.6 total score
16 reviews
31% Recommended
44% Value for Money
2.4/5 Customer Service
#61
40.4 total score
23 reviews
30% Recommended
39% Value for Money
2.3/5 Customer Service
#62
33.5 total score
9 reviews
22% Recommended
33% Value for Money
1.8/5 Customer Service
#63
27.7 total score
28 reviews
14% Recommended
25% Value for Money
1.7/5 Customer Service
#64
27.5 total score
25 reviews
16% Recommended
20% Value for Money
1.6/5 Customer Service
#65
27.2 total score
11 reviews
18% Recommended
18% Value for Money
1.6/5 Customer Service
#66
25 total score
9 reviews
11% Recommended
11% Value for Money
1.7/5 Customer Service
#67
24.4 total score
6 reviews
0% Recommended
17% Value for Money
1.7/5 Customer Service
#68
22.5 total score
10 reviews
10% Recommended
10% Value for Money
1.5/5 Customer Service
#69
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Air Berlin Reviews

"Not again, never ever"

Review

I fly quite a lot and this was my second time on AB after a short flight to Crete in 1997. To make a long story short - the 2 biggest issues were:
- The narrow space between the seats, Ryanair has more space! That would be OK on a 2-3 hours flight, but not 12 hours (TXL-AUH-HKT and back). Terrible. I am 1,88m and did not know how to sit.
- Customer service: I do not know if the flight attendants earn enough or have zero training because they have no idea about customer service. At the end of the day I do not care - I want the best service for my money and I have to say that I have never - and I have been to almost 80 countries - experienced such unprofessional, often rude stewards. Two examples: I ordered special meals and on 2 of the 4 flights there were problems with it and the AB staff screamed the information about my special meal throughout the cabin. #2: I went to the kitchen for a second beer. The lady gave me a lecture in a very rude undertone that the supplies have to suffice for the return flight from HKT to AUH as well. All this, and more, has never happened to me before. The result for me is: AB and AUH never ever again. AUH is a mess too - everything is totally unorganised and everything works like on a bazaar. I know DXB and DOH as well. DXB and EK are the best and I love to use them.

Not again, never ever - Air Berlin review (1)
Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"VACATION"

Review

I booked Air Berlin through a web site as I was comparing prices and trying to get the best value for our upcoming trip to Germany.

The airline was on- time, the cabins were clean but other than that I cannot say anything good about the airline.

I found the personnel at the airport INCREDIBLY rude and condescending it's as if they were paying us to fly with them. At first I thought the lady that waited on us at MIA was just in a bad mood but throughout our journey I found out that everyone was like that.

The stewardess are the worst I almost felt scared to ask them for something.
Yes the tickets were a little cheaper than with others airlines (not a lot) only Lufthansa had considerably higher prices(don't know much about their service).
I will not be considering Air Berlin on my future travels to Europe.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Expect Absolutely No Help From Air Berlin"

Review

Customer service is non-existent at Air Berlin. I forgot my cell phone on the plane on a flight from NY JFK to Dusseldorf and seem to have no chance of getting it back. I realized 5 minutes after getting off the plane that I forgot it but the plane was closed already and no one I spoke to would go back to get it. I had a transfer flight to Munich, so they gave me the phone number for Air Berlin's lost and found in Dusseldorf and told me they could probably send it to Munich if I called. The problem was that for the entire week of calling that number, and several others, no one would pick up or answer emails. On the way back home, I was able to get a claim number in Munich, and they confirmed that my phone was in Dusseldorf. I couldn't pick it up during the layover in Dusseldorf because my flight was delayed and I had to rush to catch my next plane to NY. I did speak to someone at the transfer desk in Dusseldorf again and was told they could not help me. Finally, back at home in NY, I was able to speak to the Lost and Found manager in Dusseldorf who was nice enough to tell me "Too bad, you can't get your phone. Our policy requires us to hold it until September, then send it to our central office. You can put in another claim there but chances are that you won't get it back". Hello!!!! You are talking to me, the owner! It is not like you don't know who it belongs to! Put it on a flight to NY and I will pick it up. You don't even have to pay for mailing it! Worst airline ever!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Non service"

Review

Don't use this airline if you want you luggage.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"LOST + DAMAGED BAGGAGE"

Review

7 out of 8 pieces of the four of us were missing. After we filed at JFK, not only they did not fill out the reference number (which we realized afterwards) but also they NEVER picked up the phone number they provided in the next 5 days. After 4 days, 5 pieces arrived at 1:30 AM with two suitcases broken, the food in it gone bad and contents broken. I called Germany (the baggage center) several times to claim but no success in getting some one.

The people that I talked with say they cannot even track where the baggage is, although I have the tag number. Isn't this supposed to be trivial for a business whose job is to transport people and goods? Terrible terrible experience.

LOST + DAMAGED BAGGAGE - Air Berlin review (1)LOST + DAMAGED BAGGAGE - Air Berlin review (2)
Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Lost my bags"

Review

Airbelin did what they do best. They lost our bags on direct flight from their hub airport.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Never ever again air berlin"

Review

Lets start by saying that i will never fly with air berlin again!
U can consider me as a frequent flyer that flew business class from berlin to cancun
Lets start by the boarding where u dont feel welcomed at all and for the take off u see the crew reading a magazine or newdpaper what makes u feel really safe (not)
The crew deside for you for an 11 hour flight when u can eat even if u are in business class so what is the point of flying business..is it for the seats that dont een go flat! Or is it for the toilets what is not replanished with toilet paper or is it for feeling that u are bothering the crew when u ask them something while they are obvisiouly busy with reading there magazine and drinking there tea.
Lets just say dont ever go and stretch your legs in the back u might interupt the crew that are busy with the service and after they spil wine on you they give you a look that is your own fault by being there in the first place! Regarding the service u better bring something with you even as a business class passengers or else you will starve and safety wise they dont care if u have your seatbelt on or off they are all busy with reading so please dont disturb!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Lost luggage does not mean bad customer service of the airline"

Review

Did you even know that airlines,no matter which ones, NEVER EVER get to touch luggage ?
The luggage is carried by airport carriers from checkin to the
aircraft...the airlines only carry baggage while flying...AIR BERLIN
PERSONNEL DOES NOT EVEN GET TO SEE YOUR BAGGAGE !!

The problem isn't Air Berlin as such but Berlin Tegel airport. It's a
luggage black hole. More seriously, it was never designed as a
connecting airport and the baggage systems are all designed to deliver
bags to the carousels in arrivals, not to sort them and deliver them to
other aircraft. Air Berlin shouldn't even be at Tegel now, the new
Berlin-Brandenburg airport should have opened last year and they were
within 3 weeks of transferring their operations there when the new
terminal building failed its fire safety certificate inspection.

There's still no firm date for the new airport will actually open as a
working solution has yet to be found and implemented to extract smoke
from the building in the event of a fire.

In the meantime it would be a good idea to avoid short connections in
Tegel (TXL) unless you're travelling hand baggage only, and for Air
Berlin to devote more resources to reuniting passengers with their bags
after the airport has delayed them.

Lately JFK organisation has tured out to have the same issues. Yes,
all airlines lose luggage, it's not actually the airline most times, but
the airport staff. However how they handle it is never great with most
airlines...and sometimes business comes first. But services on board, or in the call center, they are the ones creating such a good airline as Air Berlin, leaving aside the small prices offered. Companies have to get also profit... they are not all charity ;) And do you know how much costs an airline has to make to exist ? No one works for free, and there are fees, and there are thousands of people working in order to create what you see as a bag company for the faulty job of some guys in an airport!!!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Absolutely NO Customer Service"

Review

Be warned, AirBerlin doesn't do customer service...except a bit on Twitter and Facebook.

Here is my experience in full http://www.airberlinlostmybags.com

I am still waiting for compensation...

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Mon, 10/28/2013 05:31 PM
51 weeks ago

You have no idea what CUSTOMER SERVICE means, what of what you are telling is related to the airline and what is not ... i have to do with things like airlines and lost baggage every day... i know what it implies... and an airline cannot be judged by that, but by the experience in-flight.

Did you even know that airlines,no matter which ones, NEVER EVER get to touch luggage ?
The luggage is carried by airport carriers from checkin to the
aircraft...the airlines only carry baggage while flying...AIR BERLIN
PERSONNEL DOES NOT EVEN GET TO SEE YOUR BAGGAGE !!

The problem isn't Air Berlin as such but Berlin Tegel airport. It's a
luggage black hole. More seriously, it was never designed as a
connecting airport and the baggage systems are all designed to deliver
bags to the carousels in arrivals, not to sort them and deliver them to
other aircraft. Air Berlin shouldn't even be at Tegel now, the new
Berlin-Brandenburg airport should have opened last year and they were
within 3 weeks of transferring their operations there when the new
terminal building failed its fire safety certificate inspection.

There's still no firm date for the new airport will actually open as a
working solution has yet to be found and implemented to extract smoke
from the building in the event of a fire.

In the meantime it would be a good idea to avoid short connections in
Tegel (TXL) unless you're travelling hand baggage only, and for Air
Berlin to devote more resources to reuniting passengers with their bags
after the airport has delayed them.

Lately JFK organisation has tured out to have the same issues. Yes,
all airlines lose luggage, it's not actually the airline most times, but
the airport staff. However how they handle it is never great with most
airlines...and sometimes business comes first. But services on board, or in the call center, they are the ones creating such a good airline as Air Berlin, leaving aside the small prices offered. Companies have to get also profit... they are not all charity ;) And do you know how much costs an airline has to make to exist ? No one works for free, and there are fees, and there are thousands of people working in order to create what you see as a bag company for the faulty job of some guys in an airport!!!

"AVOID THIS AIRLINE AT ALL COSTS"

Review

There's a good chance they will LOSE YOUR LUGGAGE and, if you have a connecting flight like I did, they will GIVE YOUR TICKETS AWAY TO OTHER PEOPLE if your first flight is delayed through NO FAULT OF YOUR OWN. I arrived in LAX 10 hours later than I was supposed to and with NO LUGGAGE. Customer service is NON EXISTENT, even in Düsseldorf, a supposed "hub" for AB. DON'T FLY THIS HORRIBLE AIRLINE EVEN IF IT WOULD SAVE YOU A FEW BUCKS!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Mon, 10/28/2013 05:36 PM
51 weeks ago

If you were not that stingy, you would probably be able to see what is customer service... meaning money for the value refers to the service on board and food and flight itself. There are many people working for an airline to make it be good...some do their job well, some just do what's absolutely necessary...some don't do even that... but just so you know, experience ryanair or wizzair and see what bad customer service means!! And there you pay less and get even less than the value you should be getting for the money. Don't talk if you don't know what behind what YOU PRESUME HAPPENED... because what you think happened is Science Fiction