Air Baltic Reviews | Opinions of Air Baltic shared by travelers



Air Baltic

Air Baltic logo
IATA code:BT
ICAO code:BTI
Overall Satisfaction:
1.5 out of 5
0% of people who wrote a review recommend flying with Air Baltic.
0% of people who wrote a review think Air Baltic offers a good value for money.
50% of people who wrote a review think Air Baltic offers a poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
50%
Very Poor
50%
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How is Air Baltic ranked...?
#1
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
Not rated
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Air Baltic Reviews

"Totally unacceptable!"

Review

BEWARE!!!!! This is an airline which did absolutely NOTHING in a worse-case scenario. We were to fly Larnaca-Riga-Copenhagen at 04.30 a.m. on July 28th. When we arrived at the airport at 02.00, we found out that the plane from Riga had never arrived, and the ground crew had not received any information about this and knew nothing. As the passengers arrived, the situation became more and more irritated as ALL of the passengers on the plane had to be re-routed and re-booked via other destinations. We, who got to the airport very early, were a bit luckier and only had a six-hour delay, but some poor passengers, even those with small children, had to wait up to a full day to travel on to their final destination.

Even though we had the right to vouchers for meals , drinks and phone calls, the ground staff at the airport could not get in contact with Air Baltic in Riga and only gave us a voucher for €3.50 in their cafeteria. This was not even enough to buy a cup of coffee! We also had the right, depending on the distance of our journey, to collect up to €400 in cash to cover our expenses, but received nothing except the advice to contact air Baltic!

We were re-routed vid Zürich and even though they said we were booked on a flight to CPH this was not the case, and when we arrived, SAS knew nothing about this and we had to wait until a seat became available on a flight. We had to collect our luggage, go through customs and then wait to check in again. We had to pay for a dinner at the airport in Zurich where a simple club sandwich cost €25. ( still no compensation from the airline!).

As you can imagine, we are totally disgusted with the whole thing and most of all the fact that Air Baltic, even though they had our telephone number and e-mail, did not even bother to notify the cancellation. To this day, almost one week later, we have yet to hear from them to explain what had happened.

Please BEWARE when booking with this airline! I have travelled all over the world with low-price airlines, but NONE of them has the same passenger politics as Air Baltic! Their ticket looks very cheap when you see it the first time, but there are a multitude of hidden costs once the ticket is booked. You have to pay a baggage check-in fee for each bag AND for each leg of the journey, so even though your baggage is checked through to your final destination, you will have to pay double or triple the fee! If you want to book your seats in advance you have to pay for them (different fees for each leg of the flight) and each seat has a different value. Otherwise, they do not guarantee that you and the rest of your party will be able to sit together. They even take a €10 check-in fee at the airport if you do not check-in on-line or at the self-service machines. This is very difficult for older people who are not so savvy when it comes to on-line check-in. They do not even give you water on the plane without a charge. When adding all the extra fees together, you would be much better off using a reputable airline which caters to their passengers.

As a contrast, the airline (re-routing) that we flew to Zürich, Cyprus Airways, served a complimentary HOT breakfast to all of their passengers and had free coffee, tea and soft drinks for all. (even those who were booked on the flight at the last minute!) THAT is customer service!

We will NEVER fly Air Baltic again!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Very personal experience flying on AirBaltic"

Review

My wife and I were flying on this airline in October of 2012.
A few days before the flight I made an on-line credit card payment of 20 euros for one check-in luggage that we intended to have. On the day of our flight at the registration counter in the Vienna airport we were requested to pay 30 euros fee for the piece of luggage that we wanted to check in. They apparently did not see our credit card payment in their system! And in addition, a copy of an invoice that we presented (per Airbaltic instructions) did not impress them at all. From the counter we were directed to another window where we continued on insisting that we had paid for the luggage in advance. The whole incident lasted for a while before it was resolved, I think due to our firm position. But it certainly has left a bad taste in my mouth.
I can't prove that Airbaltic intentionally runs a scam when an airline's handling agent at the airport ("Celebi" in this particular case at the airport in Vienna) says that he or she is not able to see your advance on-line payment, but it surely looks and feels like that.
I've e-mailed the Airbaltic customer relations department about this incident. In my message I also pointed out a few other deficiencies, particularly handling passenger identification and payment related information. These deficiencies intentionally or unintentionally put a passenger into inferior dependent position. I listed their system (web site) inability to recognize a legitimate "booking reference" and "family name" information. I listed their advice "YOU WILL NEED YOUR INVOICE TO SUCCESSFULLY REGISTER YOUR BAGGAGE AT THE AIRPORT" as misleading and legally untrue. An invoice by itself is not a proof of payment. I listed their incomplete, lacking of relevant information payment confirmation e-mail distributed from noreply@airbaltic.com
I've received a brief apology in a response e-mail shortly after. Nothing else.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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