Air Arabia Reviews | Opinions of Air Arabia shared by travelers



Air Arabia

Air Arabia logo
IATA code:G9
ICAO code:ABY
Alliance: Arab Air Carriers Organization
Overall Satisfaction:
1.3 out of 5
12.5% of people who wrote a review recommend flying with Air Arabia.
12.5% of people who wrote a review think Air Arabia offers a good value for money.
87.5% of people who wrote a review think Air Arabia offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
12.5%
Poor
0%
Very Poor
87.5%
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How is Air Arabia ranked...?
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#3
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#4
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#3
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#4
41.7 total score
4 reviews
25% Recommended
25% Value for Money
2.5/5 Customer Service
#5
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#6
32 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#7
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#8
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#9
14.1 total score
7 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#12
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
#13
26.2 total score
16 reviews
13% Recommended
19% Value for Money
1.8/5 Customer Service
#1
54.3 total score
33 reviews
45% Recommended
55% Value for Money
2.9/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#5
69.6 total score
9 reviews
67% Recommended
67% Value for Money
3.6/5 Customer Service
#6
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#7
38 total score
2 reviews
50% Recommended
50% Value for Money
1/5 Customer Service
#8
33.9 total score
10 reviews
20% Recommended
40% Value for Money
1.9/5 Customer Service
#9
20.8 total score
8 reviews
13% Recommended
13% Value for Money
1.3/5 Customer Service
#10
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#11
46.1 total score
31 reviews
39% Recommended
42% Value for Money
2.5/5 Customer Service
#12
29.4 total score
13 reviews
8% Recommended
23% Value for Money
2.2/5 Customer Service
#13
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service

Air Arabia Reviews

"best con artist ever"

Review

After confirming with customer service that I can change the name of the passenger or cancel my flight for no fees or penalties, I went ahead and booked a flight for myself and a friend knowingly that he might not be able to travel.

Once my friend confirmed that he is not able to travel, I called the customer service for changing the name - they told me that I had to pay a penalty of 150 AED and 500 AED as a flight fare difference. After spending two hours of my life with customer service, they proposed an alternative to cancel a flight and book a new one and it would come to a difference of around 350AED between cancellation and a new ticket - thats when again the fare difference didnt make sense. And Thank God i didnt do that, i would be stuck with a useless ticket.

Well apparently, you can't cancel the flight while the flexi fare's first statement is about this. You can change the date or destination of the flight because they cant return you the money.

In my opinion Air Arabia is a professional con artist, never again... I should have listened to my sister when she said they con you the best they can on the flight. More to come when I actually take the flight,

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The worst airline"

Review

The worst airlinne ı haver ever used. Toilets (no tissues no soap), tables and all the things were dirty. No hygiene .The crew was very rude and amateur. Using Air Arabia is the wrongest thing you can do in your life.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Don't ever book with Air Arabia!!!"

Review

**** DON'T EVER BOOK A FLIGHT WITH AIR ARABIA ****

I booked a flight from Erbil (Kurdistan) to Delhi (India) with Air Arabia, which was cancelled less than 2 weeks before it was due to leave.

I contacted them by email and using their online contact form on about 10 separate occasions, asking to be put on another flight. I said I'd be happy to fly on a different date, with a different airline, or even from a different airport (as long as it was close). Each email was ignored, and I was only contacted after I wrote on their Facebook page.

Even then they ignored my request. Instead of putting me on a reasonable alternative flight, they only offered me a flight from Baghdad/Basra or a refund. I didn't have an Iraqi visa, nor did I want to face the safety risk of travelling through Iraq, and a refund was no good to me as I'd then have to pay much more to book the same flight with another airline at short notice. I explained this, but rather than send a decent reply Air Arabia just issued a refund without my permission. That only happened after I sent them another emails. As a result I had to cancel a nice 6 day trip to Erbil and spend 22 hours on a bus to Istanbul instead.

This was the worst service I've ever received from an airline, and having now googled Air Arabia I see that this was not a unique experience. I'd recommend everyone to seriously steer clear of these bunch of cowboys, they have no customer service skills whatsoever.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Never again Air Arabia"

Review

We used air Arabia for a flight from Istanbul to Cochin with stop in Sharjah at 2. August 2014. After arrival in Cochin we checked our baggage and missed a lot of value able things (perfume, shower gel , t-shirt, sun creme).
We called the customer hotline of air Arabia, but they was not ready, to investigate the case.
After this incident we searched in Internet about experiences with this airline and we found a lot of people and comments with bad experience with air Arabia.
Our tacit: Air Arabia is a mafioso cheating airline. They should withdraw them the permission for all airports in the world.
Don't use Air Arabia !

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WARNING"

Review

WARNING!
The online booking system is not working correct or it is a professional system to cheat passengers
Two bookings two time the wrong date on the confirmation – changing the booking seconds after the confirmation costs 160.- the first time I thought I did the mistake – the second booking I did screenshots and the screen shows another date than the confirmation by email.
Never again!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Sick Passenger change of travel date not allowed. TICKET WASTED."

Review

Be careful of Air Arabia ticket, sick passenger cannot change travel date and ticket is a no show. A sick old woman passenger was not able to change her date of travel on a one year valid Air Arabia ticket because the change has to be made 24 hours prior to departure. I called Air Arabia 19 hours before departure and emailed them the medical reports but Air Arabia Sharjah office did not reply to the emails. They don't refund the ticket and the ticket is wasted as a no show. The worst thing is they don't reply at all and calling their customer care just leads to a wild goose chase. Customer Care plays games by asking you to email Customer Relations whose automated email response asks you to call Customer Care.
To sum up not worth traveling a total waste of ticket if you miss a flight due to some problem.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst Airline to ever travel !!"

Review

I AM FREQUENT FLYER TO DUBAI FROM HYDERABAD . LAST WEEK ON MY WAY BACK MY BAG WAS MISSING (DIDN'T ARRIVE AT THE BAGGAGE GATE ) SO I WENT TO THE BAGGAGE CLAIM ( I RAISED A COMPLAINT WITH AIR ARABIA STAFF FOR MY BAGGAGE IN HYDERABAD ) .. TIll DATE I AM BEING CALLING THEM FOR MY BAG BUT THEY REFUSE TO GIVE ANY INFO , SAYING THEY ARE BUSY WITH THE ON/GOING FLIGHT !!!!! instead they claim to pay the lost amount of 10000 - 15000 rupees ( I have valuables in that bag and 15000 wont pay for all of it ) .. Tried with EMAIL BUT AIR ARBIA FAILED TO RESPONSE.. ( AIR ARABIA IN ONE WORD IS A ROBBERY AIRLINE ) !!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"AIR ARABIA - TRY UNLESS NO OPTIONS"

Review

I travelled by Air Arabia twice in the last two years. I booked the ticket by online. They arrange transportation (PAID) in a 35 seater bus from Abu Dhabi to Sharjah and return. It is a horrible journey. But the Air Arabia performs well in the flights. The desk girls in SHJ airport and onboard are very polite and well trained. The punctuality of the flight is excellent. No such delayed except my last time. That day the flight was diverted to Coimbatore instead of Cochin and returned back once the climate become clear. Then the captain came to the passegers for apology. The flight does not provide even a cup of water free of cost. In Air India express they provide snacks. In Air Arabia everything not free. My opinion is choose this one unless if we dont have any other options.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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