Aeromexico Reviews | Opinions of Aeromexico shared by travelers



Aeromexico

Aeromexico logo
IATA code:AM
ICAO code:AMX
Alliance: SkyTeam
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with Aeromexico.
12.5% of people who wrote a review think Aeromexico offers a good value for money.
87.5% of people who wrote a review think Aeromexico offers a very poor customer service.
Classes of service
Economy
87.5%
Business
0%
First
12.5%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
12.5%
Very Poor
87.5%
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How is Aeromexico ranked...?
#1
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#2
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#3
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#4
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
51.9 total score
27 reviews
52% Recommended
48% Value for Money
2.7/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#21
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#26
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#27
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#28
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#29
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#30
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#31
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#32
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
#1
51.9 total score
27 reviews
52% Recommended
48% Value for Money
2.7/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#4
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Aeromexico Reviews

"poor customer service, don't recommend!!!"

Review

the fligth was delayed for 3 hours, then the customers is the worst, don't recommend this stupid airline, hopefully this airlines close soon so the customer service loose their job, i'm very dissapointed, i'm american citizen and i'm stuck in mexico city. don't know what to say..

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"I Hate Aeromexico"

Review

I wish I could give Aeromexico 0 stars! I will never fly them again, nor will I ever fly through Mexico City. We had a 2.5hr layover in Mexico City. Since we had to cross from Terminal 1 to 2, we had to go through immigration (took 45min), baggage retrieval and customs (took 1hr), security, air train, security again, and running at top speed between those, all the while getting pointed in the wrong direction by airport personnel. Needless to say, we missed our connection. Trying to get rebooked on another flight was an absolute nightmare. Because our flight was booked on LAN but we flew Aeromexico, both airlines kept telling us it was the other one's problem. It took us 5 hours before someone from LAN finally helped us get booked on another flight. The worst part about Aeromexico is their terrible customer service. We had one check-in agent telling us she could rebook us if she could confirm that our incoming flight was late (which it was), but the flight arrival times were not posted and repeated calls to the operations folks kept giving the response "call back in 10 or 20 min". So after being strung along like that for 2hrs, she said her shift was over, and to talk to her supervisor. This guy Jorge was a piece of work - he was looped into our problem the whole time, but the 3 times we approached him, he acted like he'd never seen us before! It was frankly the worst customer service I've ever seen. He kept telling us we were going to have to pay because it was not Aeromexico's fault we missed our flight. My husband was trying with some other agents and they called security on him for continuing to pester them! And to top it off, the food they served on their flight was contaminated and gave us stomach problems. So NEVER NEVER NEVER fly Aeromexico. Please!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Don't waste your money on this airline...horrible service"

Review

Never made it to my destination, received wrong informatin when I missed my flight and tried to rebook. They wouldn't refund or credit any portion of the roundtrip fligh. Because I missed my departing flight, they automatically canceled by return flight. They said, of course, that they may consider rebooking at an additional fee and this was after two agents hung up on me and refused to help me.

I rebooked with a differed airline, and will never, ever, fly this airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Delayed flight, lost bag, stolen laptop"

Review

I had/am continuing to have a terrible experience with aeromexico.

First while in Mexico flying to JFK, when there was a delay because "extra security screening was required of all bags" and I missed my flight, they refused to refund it ended up making me pay for a flight home. Even though I was 2 hours early. This caued me to waste $350 and 5 hours in an airport.

Then the kicker. I was asked to check my extra carry on because company policy doesn't allow sealed wine bottles on the plane. Fine. When I arrived, my bag did not. After 3 days it was finally returned to me with out my wine OR my laptop inside. After a month of leading me on, telling me they would refund it, giving me exact number, and telling me that the money was on the way they, they finally told me I would not be getting ANY refund at all. On top of all this the flight was late and the service was at best mediocre. Will NEVER use them again and I highly recommend other alternatives.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"WORST AIRLINE EVER!!"

Review

Over 2 months ago I flew with aeromexico and upon my arrival in cancun I noticed that my luggage was broken into and that many of my personal items were stolen out of my luggage. AEROMEXICO HAS THE WORST CUSTOMER SERVICE EVER!! Don't even bother trying to call them to get a refund, don't bother emailing either because they will never email you back. This is what I have been going through for the past 2 months. I finally thought it was over when 2 weeks ago I finally spoke with somebody in the claims department who would be processing my refund. He took down my information and my credit card information and said that I would be receiving a confirmation email that day about the transaction; I never received an email. A week later I call and was told that I would have to give the claims department another week before I received my confirmation email. Today I call and customer service has no idea what I am talking about, my file/case # still says that my case is still under review. Completely ridiculous, unacceptable and much more that is too inappropriate to type out. Do they care? NO!!! I have to call back next week to get a status on my claim.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:First Class
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"Worst airline"

Review

After Mexican Airlines went broke, Aeromexico took control of most destinations in Mexico and they have become a cuasi monopoly and do whatever they want with treating the passangers like dirt. The Terminal 2 in Mexico City that control is almost new, but you would think it was built in the 60's. So the combination of the worst airline service and this awful airport make it a true nightmare for the passengers that HAVE to use them. Whatever you do avoid using either Aeromexico and Terminal 2 in the Mexico City airport.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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