Spread the word...
"Never again ! "
ATL-MEX-ATL, this was the worst experience I have ever had with an airline. I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter, Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket. And because of an internal policy they also cancelled my reservation for the flight back. I had to buy another ticket to get back. Sky Team should choose more wisely their partners. Customer Service Hotline is a bad joke as well. They are not helping and only want you to pay a penalty for their mistake. NEVER AGAIN !
"Aeromexico was a big dissapoitment"
For me Aeromexico was ssuch a incredible dissapointment, I used to have a lot of respect for the airline and always recommended it to my friends!!!!! First I had to make a change on my return flight from Mexico City to Los Angeles and when I called to ask how much it would be to change it I was completely shocked by what I was told: I understood that the penalty fee would be $200 dls but what was completely absurd was that I would have to pay an additional $190 dls. to get the ticket back to Los Angeles, a total of $390 dls. That was way over what I had paid for the round trip ticket!!! I called United where they were so helpful and friendly and bought a return flight for less than $180 dls. Then, on the flight from Los Angeles to Mexico City one of the flight attendants had a very bad cold and coughed nonstop thru the entire flight. Since we were sitting on the very last row we had to listen to her constatly coughing and after over 3 hours it was very annoying!!! What was worse is that she passed it on to us and we got badly sick on what was supoosed to be a great vacation! We had to cancel several outings because we were very ill. What was supposed to be a great vacation turned out to be a nightmare!!!! The airline should never allow sick employees to be aboard a flight. Thanks so much Aeromexico for ruining our trip!!!!
I arrived to the airport 2 hours and 45 minutes before my scheduled departure time. I was told that there was a 3 hour mandatory check in time. The agents involved did not want to hear about my flat tire or the freak hail storm on my way to the airport. I was also told that specially on Sundays, flights are filled up and my seat was sold to another customer. I had no bags to check in and I had to pay a hefty fine to re-schedule my flight to another day. For all those unfamiliar with the DF airport, it takes 10 minutes to go thru security and another 5 to walk to the gates. most flights are not even given a gate number until 1 hour before the scheduled departure time. This was my fist and last time flying with aeromexico.
"poor customer service, don't recommend!!!"
the fligth was delayed for 3 hours, then the customers is the worst, don't recommend this stupid airline, hopefully this airlines close soon so the customer service loose their job, i'm very dissapointed, i'm american citizen and i'm stuck in mexico city. don't know what to say..
"I Hate Aeromexico"
I wish I could give Aeromexico 0 stars! I will never fly them again, nor will I ever fly through Mexico City. We had a 2.5hr layover in Mexico City. Since we had to cross from Terminal 1 to 2, we had to go through immigration (took 45min), baggage retrieval and customs (took 1hr), security, air train, security again, and running at top speed between those, all the while getting pointed in the wrong direction by airport personnel. Needless to say, we missed our connection. Trying to get rebooked on another flight was an absolute nightmare. Because our flight was booked on LAN but we flew Aeromexico, both airlines kept telling us it was the other one's problem. It took us 5 hours before someone from LAN finally helped us get booked on another flight. The worst part about Aeromexico is their terrible customer service. We had one check-in agent telling us she could rebook us if she could confirm that our incoming flight was late (which it was), but the flight arrival times were not posted and repeated calls to the operations folks kept giving the response "call back in 10 or 20 min". So after being strung along like that for 2hrs, she said her shift was over, and to talk to her supervisor. This guy Jorge was a piece of work - he was looped into our problem the whole time, but the 3 times we approached him, he acted like he'd never seen us before! It was frankly the worst customer service I've ever seen. He kept telling us we were going to have to pay because it was not Aeromexico's fault we missed our flight. My husband was trying with some other agents and they called security on him for continuing to pester them! And to top it off, the food they served on their flight was contaminated and gave us stomach problems. So NEVER NEVER NEVER fly Aeromexico. Please!
"Don't waste your money on this airline...horrible service"
Never made it to my destination, received wrong informatin when I missed my flight and tried to rebook. They wouldn't refund or credit any portion of the roundtrip fligh. Because I missed my departing flight, they automatically canceled by return flight. They said, of course, that they may consider rebooking at an additional fee and this was after two agents hung up on me and refused to help me.
I rebooked with a differed airline, and will never, ever, fly this airline.
"Delayed flight, lost bag, stolen laptop"
I had/am continuing to have a terrible experience with aeromexico.
First while in Mexico flying to JFK, when there was a delay because "extra security screening was required of all bags" and I missed my flight, they refused to refund it ended up making me pay for a flight home. Even though I was 2 hours early. This caued me to waste $350 and 5 hours in an airport.
Then the kicker. I was asked to check my extra carry on because company policy doesn't allow sealed wine bottles on the plane. Fine. When I arrived, my bag did not. After 3 days it was finally returned to me with out my wine OR my laptop inside. After a month of leading me on, telling me they would refund it, giving me exact number, and telling me that the money was on the way they, they finally told me I would not be getting ANY refund at all. On top of all this the flight was late and the service was at best mediocre. Will NEVER use them again and I highly recommend other alternatives.
"WORST AIRLINE EVER!!"
Over 2 months ago I flew with aeromexico and upon my arrival in cancun I noticed that my luggage was broken into and that many of my personal items were stolen out of my luggage. AEROMEXICO HAS THE WORST CUSTOMER SERVICE EVER!! Don't even bother trying to call them to get a refund, don't bother emailing either because they will never email you back. This is what I have been going through for the past 2 months. I finally thought it was over when 2 weeks ago I finally spoke with somebody in the claims department who would be processing my refund. He took down my information and my credit card information and said that I would be receiving a confirmation email that day about the transaction; I never received an email. A week later I call and was told that I would have to give the claims department another week before I received my confirmation email. Today I call and customer service has no idea what I am talking about, my file/case # still says that my case is still under review. Completely ridiculous, unacceptable and much more that is too inappropriate to type out. Do they care? NO!!! I have to call back next week to get a status on my claim.
After Mexican Airlines went broke, Aeromexico took control of most destinations in Mexico and they have become a cuasi monopoly and do whatever they want with treating the passangers like dirt. The Terminal 2 in Mexico City that control is almost new, but you would think it was built in the 60's. So the combination of the worst airline service and this awful airport make it a true nightmare for the passengers that HAVE to use them. Whatever you do avoid using either Aeromexico and Terminal 2 in the Mexico City airport.