Aeroflot Reviews | Opinions of Aeroflot shared by travelers



Aeroflot

Aeroflot logo
IATA code:SU
ICAO code:AFL
Alliance: SkyTeam
Overall Satisfaction:
3.5 out of 5
75% of people who wrote a review recommend flying with Aeroflot.
75% of people who wrote a review think Aeroflot offers a good value for money.
50% of people who wrote a review think Aeroflot offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
50%
Good
0%
Satisfactory
25%
Poor
25%
Very Poor
0%
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How is Aeroflot ranked...?
#1
73 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#2
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#3
28 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#1
63.7 total score
5 reviews
60% Recommended
60% Value for Money
3.4/5 Customer Service
#2
61.3 total score
5 reviews
40% Recommended
80% Value for Money
3.2/5 Customer Service
#3
59.1 total score
10 reviews
50% Recommended
70% Value for Money
3.1/5 Customer Service
#4
57.6 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
55.6 total score
18 reviews
56% Recommended
56% Value for Money
2.8/5 Customer Service
#6
52.5 total score
17 reviews
47% Recommended
53% Value for Money
2.7/5 Customer Service
#7
52.1 total score
10 reviews
50% Recommended
50% Value for Money
2.9/5 Customer Service
#8
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
94.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#20
77.3 total score
3 reviews
67% Recommended
100% Value for Money
4/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#23
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#24
73 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#25
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#26
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#27
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#28
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#29
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#30
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#31
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#32
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#33
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#35
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#36
24 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#37
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#38
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#41
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#49
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#50
47.9 total score
23 reviews
48% Recommended
57% Value for Money
2.3/5 Customer Service
#51
43.6 total score
6 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#52
33.2 total score
14 reviews
21% Recommended
36% Value for Money
1.9/5 Customer Service
#53
28.4 total score
7 reviews
14% Recommended
14% Value for Money
1.9/5 Customer Service
#54
28 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#55
27.4 total score
19 reviews
16% Recommended
21% Value for Money
1.6/5 Customer Service
#56
26.7 total score
5 reviews
0% Recommended
20% Value for Money
1.8/5 Customer Service
#57
25.7 total score
7 reviews
14% Recommended
14% Value for Money
1.6/5 Customer Service
#58
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
55.4 total score
19 reviews
53% Recommended
47% Value for Money
3.1/5 Customer Service
#2
52.1 total score
10 reviews
50% Recommended
50% Value for Money
2.9/5 Customer Service
#3
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#4
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#5
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
73 total score
4 reviews
75% Recommended
75% Value for Money
3.8/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
14.4 total score
5 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#12
27.4 total score
19 reviews
16% Recommended
21% Value for Money
1.6/5 Customer Service

Aeroflot Reviews

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"Great service!!"

Review

It was wonderful experience!! A lot of entertainment, good food, staff was very kind!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"EXCELLENT!"

Review

New planes, great service, great price = good value

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Aeroflot getting better"

Review

I am a regular traveller to Moscow from London. Previously I used to travel via Prague on CSA but as we all know CSA has abandoned its large number of UK customers (their loss). Before that I used to fly BA but they tend to be quite expensive to Moscow. Since the closure of T2 I started flying regularly with Aeroflot. The initial attraction was the price of course but also the timing of the 13.35 ex LHR is perfect and the connections within Russia. The planes tend to be very modern Airbus and quite often the wide bodied ones. Cabin staff customer service has improved but it is not quite there yet. (They do have some rude passengers to deal with). In flight meals are no more than OK and they still seem to be obsessed with fish (yuk). Alcohol is not complimentary but that is probably to do with some of the passengers behaviour they have to put up with. Generally speaking their flights are on time or even ahead of schedule.
Recently I experienced the perfect combination - a full plane and my Skyteam Gold card. I got upgraded and can say that Aeroflot business class is a different world. Superb service but hardly worth the premium if you are paying your own fare :-)
All in all the much maligned Aeroflot has made big improvements in recent years but still have a little way to go.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Disappointing experience!!!"

Review

The plane wasn't very clean and the inflight service was really poor. Flight attendent served us tasteless meals with an unpleasant and rude behavior. I would certainly not fly with Aeroflot again. If you fly to Asia from Europe I think Finnair would be a much better option.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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