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Aer Lingus Reviews
"Professional overall experience"
If You see Aer Lingus as a low cost carrier (which is the fact, even though Mr. O'Leary has yet not been successful to buy the majority of the Irish national carrier), you can be satisfied to fly with them. There are no free drinks or food but the whole trip from check-in to arrival was without any problems, the staff is friendly enough and competent. Seating comfort and spacing is O.K. (not the typical low-coast adjustment). Very good on fully booked flights: strict handbaggage policy regarding size (to all those egoistic travellers: big suitcases do not belong into the overhead lockers!). It's not a matter of making money but a matter of consideration and safety!
"An Airline with no concern for passengers"
I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather. On contacting friends at Bristol we were told that the weather was fine.
We were told we could try for a flight to Cardiff but would need to go back to the booking hall - about a Kilometer away but we were offered no assistance and the Cardiff flight was full.
After finally getting back to Bristol we were told we would get no compensation because the cancellation was due to the weather and thids is not covered by the EU regulations.
"Still very Irish"
My luggage exceeded the limit by 5kg. I offered to remove excess, but as I had no carry on, it was waved through with no penalty. I was then asked if I was travelling alone and asked if I would like an upgrade to an exit seat as " sure someone has to sit there" . Very Irish, very welcome, very NOT Ryanair.