Aer Lingus Reviews | Opinions of Aer Lingus shared by travelers



Aer Lingus

Aer Lingus logo
IATA code:EI
ICAO code:EIN
Overall Satisfaction:
3.3 out of 5
66.7% of people who wrote a review recommend flying with Aer Lingus.
66.7% of people who wrote a review think Aer Lingus offers a good value for money.
33.3% of people who wrote a review think Aer Lingus offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
33.3%
Good
33.3%
Satisfactory
0%
Poor
0%
Very Poor
33.3%
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How is Aer Lingus ranked...?
#1
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#2
47.1 total score
28 reviews
46% Recommended
54% Value for Money
2.2/5 Customer Service
#1
63.7 total score
5 reviews
60% Recommended
60% Value for Money
3.4/5 Customer Service
#2
55.6 total score
6 reviews
33% Recommended
83% Value for Money
2.8/5 Customer Service
#3
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#4
52.7 total score
8 reviews
50% Recommended
63% Value for Money
2.5/5 Customer Service
#5
52.5 total score
22 reviews
50% Recommended
55% Value for Money
2.6/5 Customer Service
#6
47.1 total score
28 reviews
46% Recommended
54% Value for Money
2.2/5 Customer Service
#7
46.2 total score
21 reviews
38% Recommended
43% Value for Money
2.5/5 Customer Service
#8
44.6 total score
13 reviews
38% Recommended
46% Value for Money
2.5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
77.3 total score
3 reviews
67% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#24
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#25
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#26
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#29
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
48 total score
4 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#31
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#39
24 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#40
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#41
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#47
16 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#48
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#60
43 total score
21 reviews
33% Recommended
43% Value for Money
2.4/5 Customer Service
#61
36 total score
8 reviews
25% Recommended
38% Value for Money
1.9/5 Customer Service
#62
30.2 total score
9 reviews
22% Recommended
22% Value for Money
1.8/5 Customer Service
#63
30.2 total score
22 reviews
18% Recommended
27% Value for Money
1.8/5 Customer Service
#64
28.4 total score
23 reviews
17% Recommended
22% Value for Money
1.7/5 Customer Service
#65
28.4 total score
7 reviews
14% Recommended
14% Value for Money
1.9/5 Customer Service
#66
24.4 total score
6 reviews
0% Recommended
17% Value for Money
1.7/5 Customer Service
#67
23 total score
9 reviews
11% Recommended
11% Value for Money
1.4/5 Customer Service
#68
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Aer Lingus Reviews

"Professional overall experience"

Review

If You see Aer Lingus as a low cost carrier (which is the fact, even though Mr. O'Leary has yet not been successful to buy the majority of the Irish national carrier), you can be satisfied to fly with them. There are no free drinks or food but the whole trip from check-in to arrival was without any problems, the staff is friendly enough and competent. Seating comfort and spacing is O.K. (not the typical low-coast adjustment). Very good on fully booked flights: strict handbaggage policy regarding size (to all those egoistic travellers: big suitcases do not belong into the overhead lockers!). It's not a matter of making money but a matter of consideration and safety!

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"An Airline with no concern for passengers"

Review

I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather. On contacting friends at Bristol we were told that the weather was fine.

We were told we could try for a flight to Cardiff but would need to go back to the booking hall - about a Kilometer away but we were offered no assistance and the Cardiff flight was full.

After finally getting back to Bristol we were told we would get no compensation because the cancellation was due to the weather and thids is not covered by the EU regulations.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Still very Irish"

Review

My luggage exceeded the limit by 5kg. I offered to remove excess, but as I had no carry on, it was waved through with no penalty. I was then asked if I was travelling alone and asked if I would like an upgrade to an exit seat as " sure someone has to sit there" . Very Irish, very welcome, very NOT Ryanair.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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