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Aegean Airlines Reviews
"Clock work efficiency but nota smile to be seen"
I found Aegean to be extremely efficient. Check in was easy. Flights were relatively on time. Transit was very easy and quick at ATH. Food was fine. Bags have a 20kg allowance and arrived no problem. Basic overhead flight entertainment. Planes were relatively new and clean but the carpet on our A321 from ATH - LHR certainly needed a steam clean. Toilets were clean.
The down side was there wasn't a smile to be found on board. In fact when you said "please" and "thank you" the staff didn't know how to react at all and gave you a blank stare. They also need to be more forceful with passengers accessing the overhead bins before the aircraft has come to a complete stop at the gate as occurred arriving at LHR. English skills ranged from good to mediocre. Still waiting for my frequent flyer card six months after applying.
"Excellent and on time"
It was a flight from Athens international airport to Skyros island in Greece. Cost: 18E for a return flight (!) since it is goverment founded in most part. Airbus A320 almost full, very clean with average legspace. They even managed to server dronks in a 25' flight!
"How do they do it for the price?"
We were originally booked with Hungary's national carrier because they offered the only direct flight but when they went bellyup in Jan 2012 Aegean offered the same trip for half the price. Booking online was easy. Check-in quick and efficient with no baggage charges. In flight service smooth with continental breakfast snack and beverages. Efficient, ontime and just like full fare airlines. Excellent all round.A real surprise.
"Terribly bad customer service"
I have never seen such customer service. I have bought two tickets from their web site in April, and tried to cancel just five minutes after.
It has been over three months now, and I still did not succeed to receive an answer from HQ or the local office in Turkey.
And they are still saying that there can be a negative answer, waiting for three months to hear a NO.
I strictly do not recommend to anyone to fly with Aegean Airlines, if any problem occurs you find noone to respond and help.