Adelaide - London Flight Reviews

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Qantas Airways
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
Adelaide-London route
32 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
Thu, 04/30/2015 11:08 AM
From Adelaide Airport (Adelaide) to Heathrow Airport (London) via Dubai Airport (Dubai)
2 out of 5
Damaged baggage
Bag damaged in transit to London. Qantas wrapped it in plastic and said to claim on return to Australia, which was done. After one 'you'll hear back in 15 days' standard email reply there was nothing from Qantas. 10 weeks later I wrote again - no reply. I then rang and was told that as the Qantas-badged (QF) flight was through its Emirates partner, Emirates would have to raise a claim file. Qantas had not only disowned the issue and not passed the claim information to Emirates but hadn't told me about its inaction either. I was told today to call the Emirates freight handling company, Toll Ndata, which I did. They say it's a Qantas problem and won't get involved. Conclusion? Don't trust Qantas employees' advice or processes, and seriously think twice about partnership flights. Qantas doesn't care.
Recommended: No
Value for money: No
Customer Service: Satisfactory