Abu Dhabi - Melbourne Flight Reviews

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Abu Dhabi
Melbourne
Etihad Airways
Global
27.4 total score
23 reviews
13% Recommended
22% Value for Money
1.7/5 Customer Service
Abu Dhabi-Melbourne route
51.1 total score
3 reviews
33% Recommended
33% Value for Money
3/5 Customer Service
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Fri, 08/30/2013 01:45 PM
ATH » AUH » MEL
From Eleftherios Venizelos International Airport (Athens) to Melbourne Airport (Melbourne) via Abu Dhabi International Airport (Abu Dhabi)
5 out of 5
One of the best airlines in the world
TRAVEL DATE: August 7th ATHENS INTERNATIONAL: Very pleasant (4h) stay in Athens International. quote big airport with lots of places to eat and generally do many things. BOARDING: When it was time for boarding I founded out a law that I didn't know. I had broke my hand 3.5 weeks ago so they took me in an office and asked me when did I broke my hand. I told them 3.5 weeks ago so they said I could board. They explained to me that if I'd had broke my hand 2 weeks ago or even closer to the date I was flying they wouldn't allow me to enter the plane due to air pressure suffer. CABIN: I specially booked business class so I could be more comfy for the 14 hour long-haul flight from Abu Dhabi International to Melbourne Airport. I would definitely book business class again just for the experience. On the Athens - Abu Dhabi A320 the business class seat was a quite good angle recline seat with a personal tv and private air hostesses.I slept very easily. It was a pleasant flight. ABU DHABI INTERNATIONAL: I must say even in the 2h layover time I was given this is by far the 3rd or 4th best airport in the world. Before entering the Etihad Airways Business class Lounge I did a little walk around the airport. So many luxury places to eat, or buy souvenirs or whatever you can think!! ETIHAD AIRWAYS BUSINESS CLASS LOUNGE: Business Class?? I wonder how the First Class lounge is!! I'm going to say it simple: Big Lounge, very quiet, 6 iMacs, EXCELLENT food, great decorating and reminder for every Etihad Airways operated flight. Soooo time to board... BOARDING HUGE AND LONGEST AIRPLANE A340-600: Priority boarding and Snap! I'm inside the plane. WOW. Now, thats business class. Luxury value for money. My seat was 5K, probably the most privat business class seat. The seat pitch and bed length was 73 inches and width of the seat was 20 Inches. REALLY wide seat and very comfortable as a bed. Loads of Movies, TV programmes, Audio and games on the E-BOX ( the Etihad Airways TV system). IN LONG-HAUL FLIGHT: The food was excellent and it had many choices from Arabic spicy tastes to European to Asian. Also good taste of expensive wine and shampagne glasses FOR FREE!! Tip: in a long-haul flight make sure you drink lots of liquid (better not much alcohol) so that you don't get dehydrated. Luckily, because I follow this tip, there were many toilets so there weren't many people in a line. END OF TRIP: Really Etihad, this is total luxury flying.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
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Sun, 04/22/2012 08:11 AM
MEL » AUH » CAI
From Melbourne Airport (Melbourne) to Cairo International Airport (Cairo) via Abu Dhabi International Airport (Abu Dhabi)
1 out of 5
The worst ever
I've flown with Etihad several times, on economy and business class. First, I think lost baggage happens a bit too often with them. Flight delays are the norm, it's happened every time with my friends and me. I decide never to fly again with them, after they cancelled a segment of my flight, 3 weeks after I paid for it (as if they'd never known by then) and substituted it by a coach!!! I spent 2 weeks trying to convince them that the coach arrival time was too late for me. After more than 10 elusive calls, the blunt answer was take a refund (25% of what I paid for), sort it out yourself or make a complaint. They unreliable, disrespectful and above all rude. The flight itself was not much different from Qantas or Emirates, although a bit cheaper. I'd pay the extra 200 dollars, because I know for a fact if anything goes wrong with them, they wouldn't fix it even if they could.
Recommended: No
Value for money: No
Customer Service: Very Poor
Tue, 02/28/2012 07:10 AM
LHR » AUH » MEL
From Heathrow Airport (London) to Melbourne Airport (Melbourne) via Abu Dhabi International Airport (Abu Dhabi)
3 out of 5
Over-promise, under-deliver
Cramped business class cabin - I pay £4,000 for space. Lounge in Abu Dhabi - wifi didnt work (they kept having to re-boot) - this occured both times when i had a stop over in Abu Dhabi. Virtually no plug sockets in lounge at abu dhabi Food on the return leg (sydney - abu dhabi, and abu dhabi to london) was cold.
Recommended: No
Value for money: No
Customer Service: Satisfactory