Abu Dhabi - Manchester Flight Reviews

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Abu Dhabi
Etihad Airways
26.8 total score
24 reviews
13% Recommended
21% Value for Money
1.7/5 Customer Service
Abu Dhabi-Manchester route
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
Thu, 09/01/2011 04:28 PM
From Manchester International Airport (Manchester) to Abu Dhabi International Airport (Abu Dhabi)
1 out of 5
Dreadful Customer Service - Use another carrier !
The issues first started when trying to check in for a Business Class flight.The travel agent, had made a mistake with my name. I understand that this should have been picked up on, but it was not easily noticeable on the advices we had been provided with. However, I then spoke with Etihad UK customer service on several occasions to see whether 1) Could I change the ticket 2) Would I be allowed to fly as two of the names appear on my passport Etihad advised that, after speaking with the duty manager at Manchester Airport, they would not let me board without a valid surname matching to my passport. They could not amend the ticket name themselves and advised I would have to do this via my travel agency - who were closed. I was also told that the only way I could travel was via another ticket - so I purchased one in economy as this was the only way I could travel to my holiday destination, albeit economy class rather than business. I then discussed the matter with a representative at the Etihad office at Manchester airport and they told me the same information - that I would have to get the amendments made by the travel agency. I have since been told by the travel agency, that the ticket was marked as a NO SHOW and therefore the return leg of the journey was cancelled. Later, after arriving in Abu Dhabi, I was also advised, by the Etihad representative, that the return section of the Business Class ticket was now invalid. However, she pointed out that the information office at Manchester Airport should have allowed me to cancel the ticket rather than just referring me back to the Travel Agent. This would have resulted in a cancellation rather than a no show and a refund of a proportion of the cost. The Etihad advisor at Manchester airport advised me that the travel Agent were the only people that could cancel the ticket, so this option was not available to me given the Agent's working hours and the time of the flight. Whilst I know the name on the ticket was incorrect, the fact that Etihad are calling this a 'no show' is a result of the information I was given by them - from the call centre on Sunday and at the Manchester Airport Information Desk on Monday morning. I was told not to try and use any part of the original ticket as this would invalidate any subsequent refund claim. To ensure my return to the UK, I had to again purchase an economy ticket due to the advised cancellation of the return leg. I can provide eticket numbers and copies of receipts when required. On checking in at Abu Dhabi Business Class, Etihad have told me that the ticket has NOT been cancelled and that because of this I should be able to get a refund via my Travel Agent. In fact they checked me in on the ticket before I pointed out that the name was incorrect. The lady on the checkout thanked me and told me that she would have lost her job if I had not pointed this out. On contacting the travel agent they again advise that "Etihad airways have NOT been supportive to say the least" and again refuse to provide a refund of any type. I have been flying to and from the Middle East for over 10 years, mainly with Emirates, but wanted to try Etihad after hearing good reports about their service in both economy and business class. I have to say that this episode has left me cold towards the company, partly because return flights to Abu Dhabi ended up costing me £3,000 and their customer service is inconsistent and very poor to say the least.
Recommended: No
Value for money: No
Customer Service: Very Poor
Fri, 04/29/2011 09:15 AM
From Manchester International Airport (Manchester) to Brisbane International Airport (Brisbane) via Abu Dhabi International Airport (Abu Dhabi)
3 out of 5
Cheaper than Emirates or Qatar
I think Etihad is cheaper than Emirates or Qatar. The seats are rather uncomfortable on B777 with a legroom that I've rarely seen on other airlines. Not recommended to tall people! Nice staff that did their jobs on the first flight, much less attentive on the second flight to Brisbane, I had sometimes the impression to bother them. Meals just fair. I recommend Etihad if you are looking for good fares to travel to Asia or Australia regardless of the customer service or seat comfort.
Recommended: Yes
Value for money: Yes
Customer Service: Satisfactory