Abu Dhabi - Amsterdam Flight Reviews

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Abu Dhabi
Etihad Airways
26.8 total score
24 reviews
13% Recommended
21% Value for Money
1.7/5 Customer Service
Abu Dhabi-Amsterdam route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Sat, 11/29/2014 01:52 PM
From Abu Dhabi International Airport (Abu Dhabi) to Copenhagen Airport (Copenhagen) via Amsterdam-Schiphol Airport (Amsterdam)
1 out of 5
Etihad cheating with online tickets, refundable
Booked a extendable and refundable longhaul ticket on their website, we extended it once and after that we needed a refund. Etihad Global service in Abu Dhabi needed to call me back, since they did not know the rules for a refund ! As soon as (about 3 minutes after) the Mrs had checked in on another flight, same day, they called me back and claimed it is not refundable, despite I paid for a refundable ticket. But it is open ! So I can use it within 4 months strangely enough. I did not request an open ticket I requested a refundable ticket. We also did not receive the extended ticket in our emailbox - i had to call them hours later to get it.
Recommended: No
Value for money: No
Customer Service: Very Poor