The staff are arrogant and miserable, they charge too much for a really bad cup of coffee, there's no lounge, communication to passengers is non-existent, they make you run for your flight only to sit in a dark waiting area for half an hour (with no access to facilities), there's no priority boarding for children, and they charge you £30 for a small bag to be checked in (because it contains a liquid which you are told to pay for, or discard) Flybe customer service staff at Gatwick were rude and arrogant to us - I will never fly with them again. And the planes are dirty.